Shanoria Speight
Haines City
Summary
To obtain a position with your company that utilizes my current skills while offering excellent growth potential. Authorized to work in the US for any employer
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Progressive
04.2016 - Current
- Taking Inbound calls daily and assisting customers on their insurance policies. Processing payments daily and policy changes changes
Retention Specialist
Spectrum
11.2024 - 06.2025
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
Marketing Representative
Collab Poolhall
12.2022 - 11.2024
- Created reports to track performance of marketing campaigns and suggest improvements.
- Collaborated with cross-functional teams to create cohesive marketing strategies that aligned with company goals and objectives.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Provided exceptional customer service at promotional events, fostering positive relationships with potential clients and partners.
Quality Inspector Order Fillings
Grahams Grocery
06.2014 - 04.2016
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Inspected outbound shipments and conducted random sampling of product quality.
- Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Participated in cross-functional teams to develop process improvements, leading to increased product quality and efficiency.
- Collaborated with manufacturing team to ensure consistent quality standards across all products.
- Recommended architectural improvements, design solutions, and integration solutions.
- Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
- Communicated with production team members about quality issues.
customer service
capital one
09.2012 - 06.2014
- Taking inbound calls daily and servicing customers on their credit card accounts. Processing credit limit increases and decreases daily as well as updating addresses and adding additional users to a customer account. Also processing lost and stolen credit cards daily.
- Accomplishments
- I've learned how to solve complex issues with customers.
- Skills Used
- Problem solving. Building a rapport with customer
customer service
humana
11.2010 - 08.2012
- Taking Inbound calls daily from customers regarding their medical insurance. Processing override daily for medications and also processing referrals daily for specialist. Updating address changes daily overall providing excellent customer service.
- Accomplishments
- I've learned a lot during my time on this job and my Skills were tin asset to this company because I have excellent customer service and problem solving skills.
- Skills Used
- Building rapport. Problem solving and customer service skills
Education
AA - accounting
polk community college
Winter Haven, FL01.1997
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English - Expert
Timeline
Retention Specialist
Spectrum
11.2024 - 06.2025
Marketing Representative
Collab Poolhall
12.2022 - 11.2024
Customer Service Representative
Progressive
04.2016 - Current
Quality Inspector Order Fillings
Grahams Grocery
06.2014 - 04.2016
customer service
capital one
09.2012 - 06.2014
customer service
humana
11.2010 - 08.2012
AA - accounting
polk community college
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