Shanoya Royal
Newark,NJ
Summary
Dedicated and loyal professional looking to secure a position with the opportunity for growth within the company. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Fare Enforcement Officer - NJT Police Department
New Jersey Transit
02.2023 - Current
- Enforce fare policies on New Jersey Transit's Light Rail in three locations across the state.
- Safety and security across transit systems.
- Collaborated with law enforcement agencies to address incidents and enhance public safety measures.
- Issue fines on a municipal level across multiple cities in NJ.
- Engage with diverse groups enhancing understanding, mindfulness and respect for people.
Front Desk Concierge
Securitas Security Services
07.2022 - 02.2023
- Greet and welcome guests as they approach the front desk
- Receive and properly store packages
- Answer all incoming calls and redirect them or keep messages
Security Officer
09.2020 - 02.2022
- Secures premises and personnel by patrolling property
- Prevents losses and damage by reporting irregularities
- Reporting violations of policy and procedures
- Contributes to team effort by accomplishing related results as needed
United States Navy
08.2019 - 01.2020
- 7 week recruit training
Cashier/Customer Service Representative
CH Martin
10.2017 - 08.2019
- Demonstrated skills in accurately processing payments and maintaining high levels of customer satisfaction in all interactions.
- Assisted customers to complete purchases, locate items and desired merchandise.
- Promoted customer reward programs to promote loyalty, satisfaction and sales numbers.
- Ensured cash drawers were accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
- Kept records of monetary exchanges, authorization forms, and transaction reconciliations.
- Issued receipts, refunds, credits, or change due to customers.
Education
No Degree - Criminal Justice
Saint Peter's University
Jersey City, NJ12.2018
High School Diploma -
Henry Snyder High School
Jersey City, NJSkills
- Creative problem-solver capable of helping customers with various needs
- Conflict resolution
- Attentive and detail-oriented nature combined with great listening skill
- Integrity and honesty
- Patience and persistence
- Adaptability and flexibility
- Professional demeanor
Certification
Sora License
Timeline
Fare Enforcement Officer - NJT Police Department
New Jersey Transit
02.2023 - Current
Front Desk Concierge
Securitas Security Services
07.2022 - 02.2023
Security Officer
09.2020 - 02.2022
United States Navy
08.2019 - 01.2020
Cashier/Customer Service Representative
CH Martin
10.2017 - 08.2019
No Degree - Criminal Justice
Saint Peter's University
High School Diploma -
Henry Snyder High School