SHANQAE BROWN
Chicago,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. As well as growth within the company.
Overview
7
7
years of professional experience
Work History
Student Finance Advisor
Adtalem Global Education
11.2019 - Current
- Support new student intake process by working with admissions to answer incoming student questions, provide a thorough review of program and student costs as well as outlining all possible options to fund their education
- Creates and confirms accurate financial plan by establishing timeframes to complete any application process in order to be financially prepared to start and stay in school
- Continuously reviews student account to advise students on their financial eligibility
- Using a high level of discretion and independent judgment, continuously evaluates the financial plans throughout the student lifecycle and makes appropriate adjustments to ensure successful student outcomes
- Scanned documents and saved in database to keep records of essential organizational information.
- Collaborates with other departments and functional areas to deliver an optimal student experience from inquiry through to graduation
- Maintains a thorough understanding of all Title IV programs, policies and procedures including institutional policies and federal and state regulations
- Complies with applicable federal and state laws
- Identifies opportunities and solutions that improve current methods and actively participates in the change of a constantly evolving organization
- This may include video advising, inbound student calls and proactive outreach to students in order to deliver first contact resolution
- Compiled data and reviewed information for accuracy prior to input.
- Identified data entry errors and reported to necessary departments.
- Travel to multiple locations domestic and foreign to inform students about our financial aid opportunities.
- Maintain call queue and handled daily review of emails.
Default Resolution Specialist
Financial Management Systems
Rosemont, IL
10.2017 - 10.2018
- Provide th very best service to internal and external members and providers when having to take calls and receive calls
- Assisting with starting and ending of a garnishment process
- Performed skip tracing to locate borrowers and collect on outstanding student debt.
- Make sure production numbers stated above company requirements in goal oriented setting
- Collecting student loans debt on behalf of the Department of Education
- Maintaining knowledge of ever changing contract with our client.
- Updated accounts, organized paperwork and generated documents.
- On average handled 50 calls and 30 cases daily.
Specimen Processor
Antech Diagnostics
Oak Brook, IL
04.2017 - 10.2017
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Properly dispose of all samples and tools used in processing the specimen
- Train new processors in the collection and analysis of specimens
- Unpacks specimens from branches and routes specimens by type too various staging areas
- Prepares laboratory specimens for microscopic evaluations
- Manually enter text or numerical data into databases
- Clear understanding and working knowledge of payer denials and appeals process
- Process all incoming specimen for the day usually totaling at 300
Financial Aid Advisor
Blackboard Inc
Killeen, TX
04.2015 - 03.2017
- Resolve end user inquiries by utilizing multiple technology sources including telephony, chat and web based inquiries
- Provided financial aid counseling to enrolled and prospective students.
- Document information into web based ticketing system
- Search and navigate knowledge base to identify appropriate resolution for client issues
- Escalate unique issues or inaccurate information contained in knowledge base to the immediate supervisor for resolution
- Ability to work successfully in a fast paced environment with frequent interruptions
- Participate in internal training programs to expand knowledge and support multiple clients
Barista/Cashier
Starbucks
Temple, TX
04.2014 - 05.2015
- Certified to work as a Starbucks barista
- Sparked revenue through sales techniques
- Accurately maintained cash resources by computing sales prices, receiving and processing payments
- Demonstrated excellence in service and hospitality utilizing invaluable interpersonal communication skills
- Clean and maintain supplies, tools, equipment, and storage areas to ensure compliance with safety regulations
- Prepared and served beverages in timely manner
- Knowledge of accepted industry standards and practices
Cashier / Customer
Service Walmart
Arlington, TX
10.2013 - 01.2014
- Assist customers with returns, purchasing store protection plans and service packages
- Access electronic and paper cataloging systems to look up product information and availability
- Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues
- Answer telephone inquiries from customers and stores regarding the status of units and other service issues
- Assist with new employee training including store policies, services, financing options and register operations
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Education
Certified Nurse Assistant, Nurse’s Aide Program - Nursing
Triton College
River Grove, ILSkills
- Cash Management Strategies
- Financial Plan Development
- Student Advisement
- Customer Complaint Resolution
- Google Drive
- Microsoft Word
- Microsoft Excel
- Excellent Customer Service
- Balance Sheets
- Software Testing and Validation
- Compiling Data
- BI Tool and System Design
Timeline
Student Finance Advisor
Adtalem Global Education
11.2019 - Current
Default Resolution Specialist
Financial Management Systems
10.2017 - 10.2018
Specimen Processor
Antech Diagnostics
04.2017 - 10.2017
Financial Aid Advisor
Blackboard Inc
04.2015 - 03.2017
Barista/Cashier
Starbucks
04.2014 - 05.2015
Cashier / Customer
Service Walmart
10.2013 - 01.2014
Certified Nurse Assistant, Nurse’s Aide Program - Nursing
Triton College
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