SHANQUAE LEWIS
DALLAS,United States
Summary
Results-driven licensed Insurance Agent accomplished in bringing in new customers and maximizing revenue. Well-versed in different insurance plans and competitor offerings. Persuasive communicator with personable style. Consumer satisfaction is the goal of every interaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
AAA - Auto Club Indemnity
08.2019 - 01.2024
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Promoted products and services using upselling and other sales strategies.
- Achieved high client retention rates by consistently delivering exceptional service and support throughout the policy lifecycle.
- Mentored junior staff members in sales techniques, product knowledge, and regulatory compliance to improve overall team performance.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Finalized sales and collected necessary deposits.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Fostered strong relationships with carrier representatives to stay informed on new offerings and underwriting guidelines, improving the ability to match clients with appropriate coverage options.
Customer Service Representative
ADT Security Services, LLC.
01.2018 - 08.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Chat Agent
E-TECH CONTACT US - VERIZON
05.2015 - 10.2017
- Ensured compliance with company policies and procedures when handling sensitive customer data during chat interactions.
- Increased upselling opportunities by proactively recommending additional products or services that complemented the client''s purchase or inquiry.
- Enhanced brand reputation with superior customer service skills, promptly answering inquiries and providing accurate information.
- Assisted team leader with coaching and mentoring of new employees.
- Attended monthly sales meetings and quarterly sales trainings.
- Achieved or exceeded company-defined sales quotas.
Food Preparation Worker
ARAMARK - CFNI
05.2013 - 05.2015
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Maintained high personal grooming standards and uniform presentation.
- Maintained composure and work quality while under stress.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
Education
Associate of Arts - PSYCHOLOGY
El Centro College
Dallas, TX12.2016
High School Diploma -
DAVID W. CARTER
Dallas, SD06.2013
Skills
- Insurance sales expertise
- Risk Assessment Knowledge
- Insurance product expertise
- Client Relationship Management
Accomplishments
- Achieved consumer retention by completing high quality call measures with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved goal completion results through effectively helping with monthly quotas and routine performance.
- Documented and resolved of billing/coverage inquiry which led to de-escalation and customer appreciation.
- Collaborated with team of 10+ in the development of holiday special & arranged assignments.
Certification
- Licensed Insurance Agent
- Property & Casualty- Active
- General Lines (Life, Accident, Health & HMO) - Active
Timeline
Licensed Insurance Agent
AAA - Auto Club Indemnity
08.2019 - 01.2024
Customer Service Representative
ADT Security Services, LLC.
01.2018 - 08.2019
Sales Chat Agent
E-TECH CONTACT US - VERIZON
05.2015 - 10.2017
Food Preparation Worker
ARAMARK - CFNI
05.2013 - 05.2015
Associate of Arts - PSYCHOLOGY
El Centro College
High School Diploma -
DAVID W. CARTER
Similar Profiles
Hunter Thomas ChanceHunter Thomas Chance
Customer Service at AAA Auto Club Group Fins Auto WashCustomer Service at AAA Auto Club Group Fins Auto Wash
Leslie AlvaradoLeslie Alvarado
Consumer Loan Underwriter | Security Sub-Committee Contributor at Auto Club Trust / AAAConsumer Loan Underwriter | Security Sub-Committee Contributor at Auto Club Trust / AAA
Lynn RitterLynn Ritter
Independent Agent Development Specialist at AAA- The Auto Club GroupIndependent Agent Development Specialist at AAA- The Auto Club Group