Shanquanisha Sims
Seminole
Summary
Inbound/Outbound Property & Casualty Insurance Sales Representative with 5+ years of sales and customer service experience in high-volume, call- center and fully remote environments. I have a proven ability to close sales, build rapport, analyze customer needs, and clearly explain insurance products. I am highly skilled in PC systems, typing accuracy, decision-making and compliance. I hold active Life, Health and Property and Casualty licenses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Property and Casualty Agent
Progressive Auto Insurance
Tampa, FL
05.2025 - Current
- Handles inbound/outbound sales calls from prospects seeking auto and property insurance quotes.
- Analyze customer needs to recommend appropriate Property & Casualty coverage options.
- Effectively overcome objections and close sales while maintaining compliance standards.
- Accurately document policy details using multiple PC systems and CRM platforms
- Maintain strong customer satisfaction through clear communication and empathy.
Licensed Property and Casualty Agent
USAA Insurance
Remote
08.2023 - 05.2025
- Delivered consultative, inbound sales support to military members and their families.
- Educated prospects and members on auto, homeowners, Umbrella, Valuable Personal Property, and renters insurance.
- Demonstrated strong persuasion skills to convert inquiries into bound policies.
- Utilized analytical skills to asses risk, pricing and coverage suitability.
- Maintained strict adherence to underwriting and regulatory guidelines.
Licensed Health Insurance Agent
HealthPlanOne, LLC
08.2020 - 08.2023
- Educates potential and existing clients on a wide range of insurance policies and products, ensuring a comprehensive understanding of coverage options and benefits.
- Assists clients in making informed decisions by analyzing their individual needs and recommending suitable insurance plans that align with their specific requirements and budgets.
- Offers personalized guidance and support throughout the insurance selection process, addressing any questions or concerns to facilitate confident decision-making.
- Reviews and evaluates clients' existing insurance policies, identifying areas where modifications or updates may be necessary to enhance coverage or reduce costs.
Junior Underwriter
New York Life Insurance
06.2019 - 08.2020
- Reviewed insurance applications, meticulously assessing the information provided by prospects to determine eligibility and evaluate risk levels.
- Conducted thorough examinations of medical records and medications, utilizing strong analytical skills to assess the prospect's risk profile and make informed underwriting decisions.
- Made well-informed judgments regarding the approval or denial of applications, ensuring compliance with company policies and industry regulations.
Licensed Life Insurance Agent
New York Life Insurance
02.2019 - 06.2019
- Quoted prospects for Term and Permanent life insurance policies, meticulously analyzing their needs and financial goals to recommend suitable coverage options.
- Effectively explained the differences between Term and Permanent life insurance policies, enabling clients to make informed decisions about their insurance needs.
Customer Service Representative
New York Life Insurance
07.2018 - 02.2019
- Efficiently processed payments for members and generated loans for clients by leveraging their life insurance policies, providing necessary information, and facilitating the loan application process.
- Successfully upsold riders on insurance plans, effectively communicating the additional benefits and enhancing coverage options for clients.
Education
Bachelors Degree - Business
Keiser University
06-2024
Bachelor of Business Administration - Business Management
Keiser University
Fort Lauderdale, FL07-2027
Skills
- Detail Oriented
- Empathy
- Time management
- Problem-solving
- Active Listening
- Adaptability
- Insurance sales
- Coverage evaluation
- Policy analysis
- Portfolio management
Accomplishments
2-15 License (Florida Life & Health)
20-44 Personal Lines Agent (Property & Casualty)
Certification
- 240 Health Insurance License
- 214 Life Insurance License
- 2044 Personal Lines (Property and Casualty License)
Timeline
Licensed Property and Casualty Agent
Progressive Auto Insurance
05.2025 - Current
Licensed Property and Casualty Agent
USAA Insurance
08.2023 - 05.2025
Licensed Health Insurance Agent
HealthPlanOne, LLC
08.2020 - 08.2023
Junior Underwriter
New York Life Insurance
06.2019 - 08.2020
Licensed Life Insurance Agent
New York Life Insurance
02.2019 - 06.2019
Customer Service Representative
New York Life Insurance
07.2018 - 02.2019
Bachelors Degree - Business
Keiser University
Bachelor of Business Administration - Business Management
Keiser University