Shanrick Gooden
Delray Beach
Summary
Detail-oriented professional with a strong background in program coordination and customer relationship management. Successfully organized senior programs and events, enhancing participant engagement while ensuring operational efficiency. Committed to fostering relationships that align programming with community needs.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Program Assistant
Mae Volen Senior Center
Boca Raton
04.2023 - 08.2025
- Coordinated daily activities for senior programs and events, increasing participant engagement.
- Developed program materials and resources, improving participant experience.
- Organized transportation logistics for seniors attending community outings, facilitating accessibility and participation.
- Supported staff in planning and executing health and wellness workshops to promote well-being.
- Fostered relationships to define programming needs and strengthen organizational standing.
- Participated in weekly team meetings to share project updates and support colleagues in overcoming challenges.
Front Desk Receptionist
South Palm Cardiovascular Associates
Boynton Beach
11.2022 - 04.2023
- Managed appointment scheduling using electronic health record systems effectively.
- Answered phone calls promptly, addressing inquiries and directing calls appropriately.
- Coordinated patient check-in and check-out processes for streamlined operations.
- Assisted medical staff by preparing necessary documentation for patient visits.
- Handled billing inquiries and processed payments with attention to detail.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Boca By Design
The Boca Raton Resort and Club
Boca Raton
03.2019 - 10.2022
- Collaborated with team members to ensure seamless guest experiences and satisfaction.
- Coordinated timely delivery of flowers and equipment to ensure customer satisfaction.
- Assisted guests in selecting memberships and services tailored to their needs.
- Developed relationships with clients to foster loyalty and repeat business opportunities.
- Assisted customers in selecting appropriate products or services for their needs.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Monitored inventory levels and placed orders.
Beach Attendant
The Boca Raton Resort and Club
Boca Raton
01.2019 - 03.2019
- Monitored guest safety and adherence to resort policies.
- Instructed patrons on proper swimming techniques and water safety rules.
- Assisted guests with beach equipment rentals and setup.
- Maintained cleanliness and organization of beach area for guest comfort.
- Welcomed beach visitors warmly and answered questions about the beach and surrounding area.
- Provided information about resort amenities and local attractions to guests.
- Conducted regular inspections of beach facilities for maintenance needs.
Education
High School Diploma -
Newburgh Free Academy
Newburgh, NYHospitality
Keiser University
Fort Lauderdale, FLSkills
- Program coordination
- Event planning
- Health workshop facilitation
- Transportation coordination
- Resource development
- Customer relationship management
- Teamwork and collaboration
Certification
- CPR certification
- Food and safety certification
Timeline
Program Assistant
Mae Volen Senior Center
04.2023 - 08.2025
Front Desk Receptionist
South Palm Cardiovascular Associates
11.2022 - 04.2023
Boca By Design
The Boca Raton Resort and Club
03.2019 - 10.2022
Beach Attendant
The Boca Raton Resort and Club
01.2019 - 03.2019
High School Diploma -
Newburgh Free Academy
Hospitality
Keiser University