Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Shansterk Escano

Shansterk Escano

Orlando,FL

Summary

Dynamic Customer Service Manager and skilled Makeup Artist with a proven track record at We Love Plants LLC and Westland Mall. Excelled in resolving customer complaints, enhancing satisfaction, and leading teams with exceptional problem-solving and time management skills.

Overview

6
6
years of professional experience

Work History

Customer Service Manager

We Love Plants LLC
01.2021 - 10.2024
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Followed through with client requests to resolve problems.

Makeup Artist

Westland Mall
01.2019 - 12.2020
  • Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
  • Sanitized makeup tools to avoid spread of infection.
  • Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
  • Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
  • Demonstrated and explained use of different beauty products to educate customers.
  • Scheduled onsite and offsite makeup appointments for clientele.
  • Applied makeup in accordance with clothing style.
  • Prepared skin for makeup application by cleaning, moisturizing and priming.
  • Assessed customer skin tone and complexion to determine appropriate products and materials to use.
  • Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.

Education

High School Diploma -

University High School
Orlando, FL
03.2020

Skills

  • Customer Service
  • Problem-Solving
  • Microsoft Outlook, Word, and Excel
  • Customer-focused
  • Time Management

Additional Information

Currently in school at Hollywood institute of beauty expanding my knowledge and performing skins corrections, waxing, eyebrows tint and makeup under a licensed skin care Professional.

Timeline

Customer Service Manager

We Love Plants LLC
01.2021 - 10.2024

Makeup Artist

Westland Mall
01.2019 - 12.2020

High School Diploma -

University High School

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Shansterk Escano