Shanta Boles
Beaufort,South Carolina
Summary
I have been in the call center industry for five years now. I am willing to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am a polite and professional call center representative. I have a solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Also, successful in applying strong communication and problem resolution skills to each customer issue.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Direct Think Marketing Group
07.2021 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Attended telephone skills and program information training sessions to boost aptitude.
Retail Banking Representative
Woodforest National Bank
05.2017 - 06.2021
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Identified, marketed and recommended bank products and services to achieve individual sales.
- Reached out, generated appointments and built new relationships to grow business.
- Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Educated customers on online banking and mobile banking applications.
Call Center Representative
Infocision Managment
08.2015 - 06.2017
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Boosted customer service satisfaction ratings through consistent quality control.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Beaufort High School
Beaufort, SC06.2015
Skills
- Cash Handling
- Customer Support
- Inbound Phone Call Management
- Verbal and Written Communication
- Customer Communication
- Problem-Solving Skills
- Data Gathering
- Quality Control
Timeline
Call Center Representative
Direct Think Marketing Group
07.2021 - Current
Retail Banking Representative
Woodforest National Bank
05.2017 - 06.2021
Call Center Representative
Infocision Managment
08.2015 - 06.2017
High School Diploma -
Beaufort High School
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