Shanta Cox
Murphy
Summary
Skilled Patient Care Technician offering demonstrated expertise in patient support developed over 6 years of healthcare experience in the fields of Post-Partum, Antepartum,Gynecological Oncology, and Med surgical . Flexible team player with positive and upbeat nature.
Focused patient care professional accustomed to prioritizing and delivering comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care.
Overview
11
11
years of professional experience
4036
4036
years of post-secondary education
Work History
Patient Care Technician
Methodist Richardson Medical Center
Richardson
01.2022 - 02.2026
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, increasing efficiency in the healthcare setting.
- Provided high-quality personal care to 18 patients/ moms during their recovery period per shift .
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted nursing staff with 24 baby care assessments, and baby baths .
Remote Customer Service Representative
Baylor Scott & White Medical Center
Dallas
08.2021 - 04.2022
- Ensured compliance with regulatory standards and guidelines by maintaining up-to-date knowledge of industry policies and mandates.
- Supported office operations by expertly handling administrative needs.
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
- Responded to customer requests about appointments, refills, medical question and concerns
- Handled high-volume customer interactions to ensure timely service delivery.
Patient Care Technician
Baylor Scott & White Medical Center- Lake Pointe
Dallas
09.2020 - 12.2021
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Patient Care Technician- Post Partum Mother/Baby
Parkland Memorial Hospital
11.2018 - 09.2020
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Provided care to 10-13 patients per shift
- Shadowed and worked closely with RN
- Assisted with ADL
- Assisted moms during recovery
Medical Assistant
Baylor Scott & White Dallas Diagnostics
07.2015 - 11.2018
- Obtained vital (blood pressure, temperature, pulse, weight .
- Prepared patients for examinations
- Obtained client medical history, medication information, symptoms.
- Collected specimens (blood,urine) for lab testing
- Assisted with Thyroid Biopsies and EMG
- administered injections, or medications
- Performed EKG's , Spirometry test
- Scheduled appointments.
- Taught patients about medications, procedures, and care plan instructions.
Education
Associate of Science - Health And Medical Administrative Services
The College of Health Care Professions
TXNrcma - Medical Assistant
Remington College
Garland, TXSkills
- Vital signs monitoring
- Patient services
- CPR certification
- Basic life support
- Patient observation
- Catheter care
- Blood glucose monitoring
- ADL support
- Specimen collection
- Infection control
- Phlebotomy techniques
- Patient positioning
- Professional bedside manner
- Emergency response
- Patient education
- Data collection
- Emotional support
- Blood glucose testing
- Clinical documentation
- Patient care assessments
- Communication strategies
- Collaboration with healthcare teams
- Time management
- Problem solving
Timeline
Patient Care Technician
Methodist Richardson Medical Center
01.2022 - 02.2026
Remote Customer Service Representative
Baylor Scott & White Medical Center
08.2021 - 04.2022
Patient Care Technician
Baylor Scott & White Medical Center- Lake Pointe
09.2020 - 12.2021
Patient Care Technician- Post Partum Mother/Baby
Parkland Memorial Hospital
11.2018 - 09.2020
Medical Assistant
Baylor Scott & White Dallas Diagnostics
07.2015 - 11.2018
Associate of Science - Health And Medical Administrative Services
The College of Health Care Professions
Nrcma - Medical Assistant
Remington College