Shanta Reaves

• Educated members on benefit eligibility and enrollment processes, ensuring compliance with ERISA regulations.
• Maintained up-to-date knowledge of benefits regulations and compliance requirements, ensuring company adherence to guidelines.
• Conducted open enrollment presentations to educate members on available benefit options, enhancing member engagement.
• Provided support during annual open enrollment periods, effectively managing a high volume of requests and inquiries from members.
• Processed benefits enrollments accurately and promptly, ensuring a high level of customer service for both active and retiree members.
• Performed regular audits of benefits data, ensuring accurate records were maintained at all times.
• Answered high volume phone calls and resolved inquiries efficiently.
• Processed pension benefits for retirees, demonstrating strong attention to detail in compliance with regulations.

• Sorted incoming and outgoing mail using automated systems to enhance workflow efficiency.
• Ensured accurate delivery of mail through meticulous attention to detail in sorting processes.
• Delivered mail and packages efficiently while adhering to established routes and schedules.
• Provided excellent customer service by addressing inquiries and resolving issues promptly.
• Supported colleagues in managing high-volume periods through effective teamwork and communication during peak mailing seasons.

General Studies