Shanta Smiley
New York, NY,New York, NY
Summary
Customer-focused Cashier with expertise in cash transactions and inventory management. Strengths include effective communication and teamwork, driving store operations and customer satisfaction through proactive problem-solving. Committed to maintaining organized work areas and optimizing checkout processes to enhance overall store performance.
Overview
18
18
years of professional experience
Work History
Customer Service Cashier
Gristedes Supermarket
New York, New York
04.2008 - Current
- Processed cash, credit, and debit transactions with accuracy during sales.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty.
- Guided customers in product inquiries and navigated store layout to enhance shopping experience.
- Informed customers about pricing and answered product-related questions to support informed purchasing decisions.
- Informed customers of in-store promotions or pricing specials.
- Answered incoming phone calls promptly to assist customers with inquiries. from customers regarding product availability or store locations.
- Managed inventory restocking to support product availability for customers.
- Collaborated daily with team members to enhance store operations.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Verified that all coupons were valid prior to processing them into the system.
Education
High School Diploma -
Louis D Brandeis
New York, NY01-2006
Skills
- Point of sale systems
- Cash handling
- Cash transaction accuracy
- Sales processing
- Inventory management
- Customer relationship management
- Product knowledge
- Customer engagement
- Attention to detail
- Multitasking and organization
- Team collaboration
- Effective communication
- Patience and composure
- Positive and professional
Timeline
Customer Service Cashier
Gristedes Supermarket
04.2008 - Current
High School Diploma -
Louis D Brandeis