SHANTA TAYLOR
Irvington,AL
Summary
I am an professional with extensive experience in customer service and team leadership. I am a organized and dependable individual successful at managing multiple priorities with a positive attitude. I have the willingness to take on added responsibilities to meet team goals. I am equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.
Overview
15
15
years of professional experience
Work History
Driver's License Examiner II
Alabama Law Enforcement Agency
Mobile, AL
07.2019 - Current
- Conducted comprehensive driving tests to assess knowledge and skills of applicants.
- Evaluated applicant documentation for accuracy and compliance with state regulations.
- Provided clear instructions and feedback to candidates during testing procedures.
- Mentored junior examiners on best practices for conducting driving assessments.
- Maintained accurate records of all exams administered, results, and applicant information to ensure proper documentation for future reference.
- Provided exceptional customer service by maintaining a professional demeanor even when dealing with difficult applicants or situations.
- Entering data of non US Citizens into Immigration Data base.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Created documents with applicant information and verified data against Immigration database information.
ABC Store Sales Manager
Alabama ABC Board
Mobile,
07.2011 - 07.2019
- Led daily operations to enhance customer experience and sales performance.
- Trained and mentored staff on product knowledge and sales techniques.
- Developed strategies to optimize inventory management and reduce shrinkage.
- Analyzed sales data to identify trends and improve merchandising strategies.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Evaluated employee performance, providing feedback to drive professional development initiatives.
- Supervised daily operations of the store including opening/closing procedures ensuring smooth functioning.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
Education
No Degree - Health Care Administration
University of Phoenix
Tempe, AZCertificate - Medical Assistant
Remington College
Mobile, AL05-2006
High School Diploma -
C.F.Vigor High School
Prichard Al05-1998
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
- Money handling
- Office administration
- Scheduling appointments
- Data entry
- Office management
- Document verification
- Documentation review
- Computer literacy
- Staff scheduling
- Payment collection
- Application review
Timeline
Driver's License Examiner II
Alabama Law Enforcement Agency
07.2019 - Current
ABC Store Sales Manager
Alabama ABC Board
07.2011 - 07.2019
No Degree - Health Care Administration
University of Phoenix
Certificate - Medical Assistant
Remington College
High School Diploma -
C.F.Vigor High School