Shantae Brown
Glasford
Summary
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
19
19
years of professional experience
Work History
Team Leader
HGS
Peoria, IL
08.2019 - Current
- Led cross-functional teams to enhance operational efficiencies and achieve project milestones.
- Developed training programs to mentor team members and improve overall performance.
- Implemented quality control measures to ensure adherence to company standards and client expectations.
- Fostered a collaborative environment, improving team communication and morale.
- Analyzed performance metrics to identify areas for continuous improvement and strategic adjustments.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Promoted a positive work environment by fostering open communication and encouraging teamwork among employees.
- Strong organizational, time management, extreme multi-tasking with excellent verbal/written communications
- Excels in fast pace, high pressure work environment
- Boosted employee morale with proactive recognition programs, ultimately improving retention rates.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Microsoft office, excel, power point and share point
- SMS, Web, Email and phone account experience
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Helped set and manage objectives for quality, productivity and compliance.
- Coordinated team schedules, ensuring optimal staffing levels were maintained at all times.
- Provided effective leadership during periods of change or transition within the organization.
- Adhered to applicable guidelines and requirements, and assisted team in doing same.
- Provided customer service to employees regarding payroll inquiries and issues.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Processed employee termination paperwork at direction of supervisory staff.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Used ticketing systems to manage and process support actions and requests.
- Tested new software and hardware prior to deployment.
- Led change management efforts during organizational restructuring, maintaining high levels of employee engagement and operational efficiency.
- Designed training materials and conducted workshops to optimize chat management skills among team members.
- Resolved escalated customer issues promptly by communicating directly with customers or coordinating with relevant departments as necessary.
- Created comprehensive training materials, ensuring clarity and accessibility for diverse learning styles.
- Served as a trusted mentor to countless employees, guiding them through challenging transitions into their respective roles within the organization.
Photo Technician
Walgreens
pekin, IL
11.2011 - 01.2020
- Processed customer photo orders efficiently using industry-standard equipment and software.
- Assisted customers with selecting photo products and provided technical support on services offered.
- Trained new staff on photo processing techniques and customer service best practices.
- Monitored inventory levels of photographic supplies, ensuring timely replenishment as needed.
- Implemented workflow improvements that enhanced overall productivity in the photo department.
- Analyzed operational procedures to identify areas for improvement and streamline processes for efficiency.
- Increased repeat business through exceptional customer service, including friendly interactions and expert knowledge of products and services.
- Consistently met tight deadlines by effectively managing workload and collaborating with team members.
- Trained employees on proper procedures for handling money, printing photographs and restocking supplies.
- Operated hand trucks and pallet jacks for safe transportation of goods within facility.
- Inspected shipments for accuracy, reporting discrepancies to management promptly.
- Assisted in inventory audits, contributing to accurate stock records.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Performed daily maintenance and cleaning of photographic processing equipment, promoting continued functionality.
Assistant Manager
Dollar General
Creve Coeur, IL
08.2007 - 08.2011
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Implemented inventory management practices to maintain stock levels and reduce shrinkage.
- Developed schedules to optimize team performance during peak hours and special events.
- Fostered a positive work environment through effective communication and conflict resolution strategies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School -
Christian Life Academy
Creve Coeur, IL05.2005
Skills
- Teamwork and collaboration
- Attention to detail
- Team motivation
- Documentation and reporting
- Complex Problem-solving
- Excellent communication
- Call center operations
- Leadership
- Analytical thinking
- Client service
Timeline
Team Leader
HGS
08.2019 - Current
Photo Technician
Walgreens
11.2011 - 01.2020
Assistant Manager
Dollar General
08.2007 - 08.2011
High School -
Christian Life Academy