Shantae Linck
Covington,GA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Hallmark Aviation
05.2023 - Current
• Acquired understanding of airport operational procedures in a customer service role.
• Navigated through diverse airport areas such as check-in, lobby, and departures.
• Interacting with passengers, including VIPs and those who need special assistance providing them with great customer service.
Customer Service Representative
North Star Security
12.2022 - 05.2023
- handle client inquiries, resolve complaints, and manage accounts.
Customer Support and Services
Southwest Airlines
01.2020 - 11.2022
• Assisted passengers with flight reservations, ticketing, and special service requests.
• Managed high call volumes and maintained professionalism under pressure.
• Promoted company loyalty by resolving issues quickly and ensuring smooth travel experiences.
Education
High School Diploma -
Newton High School
Covington, GASkills
Microsoft office
Research
Google workplace
Problem solving
Data entry
Business Development
Call center experience
Timeline
Customer Service Representative
Hallmark Aviation
05.2023 - Current
Customer Service Representative
North Star Security
12.2022 - 05.2023
Customer Support and Services
Southwest Airlines
01.2020 - 11.2022
High School Diploma -
Newton High School