Shantae Moore
Philadelphia,PA
Overview
9
9
years of professional experience
Work History
Housekeeping/ cafe server
Fitler Club
Philadelphia, PA
01.2025 - 03.2026
- Maintained cleanliness of dining area and ensured tables were properly set up with utensils, condiments, and menus
- Collaborated with kitchen staff to ensure timely delivery of food orders while maintaining quality standards
- Assisted in training new servers on restaurant policies, procedures, and customer service techniques
- Managed multiple tasks simultaneously during busy periods while maintaining attention to detail
- Adhered to health code regulations regarding food handling, storage, and sanitation practices at all times
- Cleaned and maintained guest rooms, ensuring a comfortable and inviting environment
- Performed daily housekeeping tasks such as making beds, vacuuming carpets, dusting furniture, and replenishing amenities
- Followed established procedures for handling lost and found items to ensure prompt return to guests
- Responded promptly to guest requests for additional towels, toiletries, or other amenities
- Reported any maintenance issues or damages in guest rooms to the appropriate department for timely resolution
- Demonstrated attention to detail by thoroughly inspecting each room after cleaning to ensure it met quality standards before guest arrival
Housekeeping
Sofitel
Philadelphia, PA
06.2022 - 10.2024
- Maintained cleanliness and tidiness of guest rooms, ensuring a comfortable and welcoming environment for 100+ guests weekly
- Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and changing linens to uphold 5-star standards
- Inspected rooms for maintenance issues or damages and reported them to the appropriate department, reducing guest complaints
- Assisted in training new housekeeping staff members on proper cleaning techniques and hotel policies, improving onboarding efficiency
- Implemented efficient cleaning techniques to maximize productivity while maintaining high quality standards, increasing room turnover rate
- Responded promptly to guest requests for additional amenities or services in a courteous manner, enhancing guest satisfaction
Server
Dennys Restaurant
Allentown, PA
01.2017 - 12.2020
- Took food orders from customers accurately, ensuring order correctness and timely service
- Engaged with a positive attitude, contributing to a welcoming dining atmosphere and repeat customer visits
- Wrote food orders on slips, memorized orders, and entered orders in computer for kitchen staff, streamlining order processing
- Demonstrated knowledge of menu with ability to help make suggestions and upsells, increasing average ticket size
- Assisted food preparation staff when necessary, supporting kitchen efficiency during peak hours
- Collected payments from tables, handling cash and credit transactions with accuracy
- Prepared checks promptly, reducing wait times and improving customer satisfaction
Culinary class/Kitchen staff
Philabundance Community Kitchen
Philadelphia, PA
01.2020 - 12.2020
- Managerial Servsafe Food Protection trainee
- Developed recipes and menus by applying understanding
- Check freezer and refrigerator for correct temperatures
- Learning balance between life and work
- Took math course for proper measurements
- Stored food items and maintained the highest level of sanitation and cleanliness
- Made sure uniform is on and properly maintained
- Serve 30 people Monday through Friday
Timeline
Housekeeping/ cafe server
Fitler Club
01.2025 - 03.2026
Housekeeping
Sofitel
06.2022 - 10.2024
Culinary class/Kitchen staff
Philabundance Community Kitchen
01.2020 - 12.2020
Server
Dennys Restaurant
01.2017 - 12.2020