Shantae Noyola
Newport News,VA
Summary
Thoughtful Orthodontic Assistant accomplished at establishing a trusting rapport with patients. Gifted at documenting dental care services and maintaining patient charts and records. Experience making preliminary impressions and assisting orthodontist in bonding and banding brackets.
Overview
12
12
years of professional experience
Work History
Production Lead
Tous Les Jours Bakery Cafe
Newport News, VA
01.2025 - Current
- 1. Oversaw all departments to ensure timely receipt of materials for production..
- 3. Processed returned deliveries and managed inventory stock to maintain supply flow.
- 4. Demonstrated skills in baking, shaping, filling, decorating, and frying across various positions.
- Ensured quality control during baking and food preparation processes.
- Coordinated with management to implement new recipes and product offerings.
- 2. Facilitated timely task completion by addressing team needs and providing support.
- Fostered a positive work environment through effective team communication.
- Conducted regular inspections to uphold cleanliness and sanitation standards.
- Monitored the quality of products during production process.
- Ensured safety regulations were followed by all staff members.
- Equipped team members with proper hand tools, supplies and power equipment to safely and efficiently perform jobs without time-consuming interruptions during production.
- Oversaw workstation setup and operation and mobilized production line and shift employees to meet customer quality standards and schedules.
- Compiled reports on production metrics, highlighting output, waste, and cost analysis.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
Front Desk Receptionist
Tidewater Family Denistry
Newport News, VA
06.2024 - 01.2025
- Managed front desk operations to greet and assist patients.
- Prepared routers and paperwork for patients to ensure a smooth check-in process.
- Answering any phone calls helps patients with what they need assistance with.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Processed patient check-out procedures efficiently.
- Once appointment is completed I then receive the router going over what we saw the patient for as well as check insurance, checking if there is a balance and taking payments. Scanning in all documents including, routers,lab slips, referrals and more.
- Scheduling their next appointment going over there next treatment plan and answering any questions they might have.
- Welcomed patients warmly as they arrived. warmly upon arrival at the dental practice.
- Once appointment is completed I then receive the router going over what we saw the patient for as well as check insurance, checking if there is a balance and taking payments. Scanning in all documents including, routers,lab slips, referrals and more.
- Addressed billing inquiries from patients promptly. and processed payments efficiently.
- Supported office operations by ordering supplies promptly.
- Answered incoming calls and redirected callers to the appropriate personnel.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Explained policies and procedures to visitors.
- Scheduled appointments using practice management software to optimize patient flow.
Treatment Coordinator
Rodeo Dental & Orthodontics
Greeley, CO
09.2023 - 04.2024
- Created schedules and confirmed appointments for all orthodontic treatment patients, processed contracts for bonding and debonds, and submitted insurance claims prior to patient visits.
- Ensured availability of necessary appliances for patient appointments. Called patients to confirm next day's appointment schedule.
- Creating the schedule calling to confirm appointment for all orthodontic treatment patients. Doing all contracts for bonding and for debonds. Submitting insurance before a patient arrives for their appointment.
- Assisted patients with insurance verification and organized financial arrangements for treatments.
Treatment Coordinator /Orthodontist Assistant
Caraway Orthodontics
Louisville, CO
01.2022 - 12.2022
- Take Panos,ceph, and photos for patients check on any or all appliances that are needed that day and the next to make sure they have all arrived. Inform parents what we discussed last appointment, bring Dr. In the office and he will examine the patient go over notes and soonest treatment plan go over financials and go over treatment. Verified insurance and scheduled appointments to start treatments.
- Orthodontist Assistant.
- Performed bonding and removal of braces to facilitate orthodontic treatment., adjustments that are needed with wires. Placing power chain,single ties and O ties.
- Updated patient records with necessary photos and X-rays to ensure accurate tracking of treatment progress.
- Delivered bonding attachments for Invisalign to enhance treatment effectiveness. that are needed that the aligners can't do in their own.
- Updated patient records with essential photos and X-rays for accurate treatment tracking. including photos or X-rays if needed.
- Maintained sterilization protocols for all dental instruments to ensure a safe environment.
- Introducing patients to the doctor updating the doctor with any information needed to move forward with the next stage of movement. Introducing patients to Invisalign and going over treatment plans with them for them to be able to do the alignment. Need it at home.
- Engaged with patients to discuss elastic wear requirements and clarify usage guidelines. requirements with patients, clarifying full-time or part-time usage.
Treatment Coordinator
Crane and Seager Orthodontist
Fort Collins, CO
09.2021 - 11.2022
- Coordinated patient appointments and developed comprehensive treatment plans for dental and orthodontic services to enhance patient outcomes.
- Assisted patients with insurance verification and financial arrangements for treatments.
- Educated patients on treatment options and processes to enhance understanding.
- Provided education and resources to help patients understand their treatment options.
- Communicated effectively with dental professionals to facilitate seamless patient care and ensure continuity throughout treatment.
- Managed patient records and maintained confidentiality in compliance with regulations.
- Ensured compliance with HIPAA regulations as well as other applicable laws.
- Collaborated with team members to streamline office operations and improve efficiency.
- Escorted doctor to patient visit, go over all growth and new developments. Take Impressions for new retainers, send out referral letters to Drs. Schedule for next appointments.
- Morning meetings go over all my list of patients for the day. Set up all X-ray machines, and camera for photos throughout the day. Ensure all supplies (retainer and more) are delivered throughout the day. Scan patients for x-rays and take updated pictures.
Sam's Club Lead
Sam's Club
Fullerton, CA
01.2015 - 12.2021
- Ringing up customers and making sure they have what they need. Taking any go-backs to the original place. working the self checkout and answering any questions or customer have.
- Assisted members with product selection and inquiries.
- Assisted customers with product selection, pricing and availability inquiries.
- Assisted customers with order pickups at designated locations.
- Ringing up customers and making sure they have what they need. Taking any go backs to the original place. working the self checkout and answering any questions or customers have.
- Helping with pick up orders and helping deliver them to outside customers
- Operated cash registers and processed member transactions efficiently.
- Greeted patrons and provided excellent customer service.
- Trained new associates on product knowledge and customer service techniques, improving team effectiveness.
- Resolved customer complaints promptly, ensuring a positive shopping experience.
- Worked with management to design engaging in-store displays and promotions, driving customer interest.
- Trained new associates on product knowledge and customer service techniques.
- Assisted customers with product inquiries and provided tailored recommendations.
- Collaborated with management to create engaging in-store displays and promotions.
- Ensured compliance with all company policies and procedures.
- Enforced safety regulations within the store environment.
- Monitored competitor activities in order to stay ahead of the competition.
- Created detailed reports on employee performance, store operations, and financials.
- Recruited, hired, trained, evaluated, coached and disciplined staff members.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education
Sociology
Fullerton College
Skills
- Customer service (3 years)
- Reception duties
- Customer service strategies
- Detail oriented
- Attention to details
- Team leadership
- Patient coordination
Timeline
Production Lead
Tous Les Jours Bakery Cafe
01.2025 - Current
Front Desk Receptionist
Tidewater Family Denistry
06.2024 - 01.2025
Treatment Coordinator
Rodeo Dental & Orthodontics
09.2023 - 04.2024
Treatment Coordinator /Orthodontist Assistant
Caraway Orthodontics
01.2022 - 12.2022
Treatment Coordinator
Crane and Seager Orthodontist
09.2021 - 11.2022
Sam's Club Lead
Sam's Club
01.2015 - 12.2021
Sociology
Fullerton College