Shantae Watterson
Austin,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
City of Austin via Appleone
Austin, TX
07.2022 - Current
- Handle inquiries and complaints quickly and courteously
- Investigate and address customer service issues
- Answer calls to resolve issues
- Provided accurate and relevant answers to questions, issues, and complaints.
Account Development/Customer Service Representative
AMBA
Austin, TX
12.2018 - 06.2021
- Improve brand awareness with effective communication
- Receive 40-60 calls daily
- Sell company-affiliated dental/vision insurance and memberships
- Answer policy and sales and service questions
- Call members and sales campaigns as needed
- Assist management and train new hires
Senior Sales Support
Apple
Austin, TX
07.2017 - 07.2018
- Engage clients before and after order entry
- Maintain good customer relations through resolving order status, order maintenance, billing inquiries, returns, and exchanges
- Enter purchase orders under time limitations
- Handle Tier Two escalations.
Customer Service Representative
Centene
Austin, TX
01.2016 - 07.2017
- Answer calls from members, family members, providers, and other state authorities to verify eligibility
- Explain benefits, behavioral health system authorizations, and claims
- Document calls in up to four computer systems
- Help members and suppliers register and navigate websites
- Maintain call center metrics-based performance and quality.
Collections Specialist
Mood Media
Austin, TX
10.2014 - 01.2016
- Make collection calls to delinquent clients
- Keep accounts receivable overdue
- Check a customer's creditworthiness and set or maintain credit lines
- Keep in touch via phone or email
- Negotiate repayment plans, resolve consumer issues, and reconcile accounts
- Refer overdue accounts to third-party collections
Release of Information Specialist
Healthport Technologies LLC
Austin, TX
02.2013 - 10.2014
- Release information for insurance, disability, criminal/civil, and workman's compensation claims
- Help HIM Manager with Business Office requests and Medicare/Medicaid audits
- Greet visitors and answer multi-line phones
- Generate reports on open requests.
Education
Bachelor of Business Administration - Business Administration
Strayer University
12.2023
AA - Healthcare Administration
Strayer University
12.2020
Skills
- Active Listening
- Call Center Operations
- Calm and Professional Under Pressure
- Critical Thinking
- CRM software
- Customer Consulting
- Customer service
- HIPPA Knowledge
- Insurance Sales
- Microsoft Excel
- Microsoft Word
- Problem-Solving Ability
Timeline
Customer Service Representative
City of Austin via Appleone
07.2022 - Current
Account Development/Customer Service Representative
AMBA
12.2018 - 06.2021
Senior Sales Support
Apple
07.2017 - 07.2018
Customer Service Representative
Centene
01.2016 - 07.2017
Collections Specialist
Mood Media
10.2014 - 01.2016
Release of Information Specialist
Healthport Technologies LLC
02.2013 - 10.2014
Bachelor of Business Administration - Business Administration
Strayer University
AA - Healthcare Administration
Strayer University
Similar Profiles
Winston Evans Jr.Winston Evans Jr.
Supervisor of Operations at City of Austin Austin Resource RecoverySupervisor of Operations at City of Austin Austin Resource Recovery
E. Ashley FloresE. Ashley Flores
Scheduler Analyst at City of Austin - Austin EnergyScheduler Analyst at City of Austin - Austin Energy
Raquel AcostaRaquel Acosta
Patient Representative at City of Austin- Austin Public HealthPatient Representative at City of Austin- Austin Public Health
Sadia AhmedSadia Ahmed
Teacher at Green Flag Public SchoolTeacher at Green Flag Public School
Tatiana T. TorresTatiana T. Torres
Senior Enlisted Advisor at U. S. Navy, Recruit Training CommandSenior Enlisted Advisor at U. S. Navy, Recruit Training Command