SHANTA M. JUDGE
Jacksonville,North Carolina
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
18
18
years of professional experience
Work History
Front Desk Assistant Manager
Marine Lodge
05.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
Guest Services Representative
Marine Lodge
01.2023 - Current
- Serve at Marine Lodge and its sister property, Inns of the Corps, providing guest experiences across both locations
- Utilize the Lodging Point of Sale computer system to handle room reservations efficiently
- Act as a liaison between guests and lodging personnel, resolving issues promptly and professionally
Operations Administrator
Mobile Modular
01.2019 - 01.2021
- Managed 200+ accounts in the construction industry, increasing customer base by 30% in 2019
- Assisted with accounting practices and office procedures, including processing work and service orders
- Obtained documentation to set up new vendors and ensured existing vendors met company requirements
Senior Administrative Assistant
BlueCross BlueShield
01.2007 - 01.2015
- Provided administrative support to senior leadership and personnel, maintaining proper documentation and budgets
- Processed office supply orders, reducing costs by 30% while maintaining control of supplies
- Maintained work logs for office employees and leveraged engagement strategies to drive positive outcomes
Education
Master of Business Administration - Business
Walden University
Minneapolis, MN12.2018
Skills
- Exceptional customer relations skills
- Skilled in scheduling
- Efficient in multitasking and prioritizing tasks
- Scheduling
- Payment processing
- Policy and procedure development
- Relationship building
- Risk management
- Team leadership
- Employee onboarding
- Operations management
- Safety procedures
Languages
English
Native or Bilingual
Timeline
Front Desk Assistant Manager
Marine Lodge
05.2024 - Current
Guest Services Representative
Marine Lodge
01.2023 - Current
Operations Administrator
Mobile Modular
01.2019 - 01.2021
Senior Administrative Assistant
BlueCross BlueShield
01.2007 - 01.2015
Master of Business Administration - Business
Walden University
Similar Profiles
Sergio Manuel Alcina PupoSergio Manuel Alcina Pupo
Cluster Chief Engineer at Meliá Hotels International, Melia Serengeti Lodge Member of Melia Collection, Ngorongoro Lodge Member of Melia CollectionCluster Chief Engineer at Meliá Hotels International, Melia Serengeti Lodge Member of Melia Collection, Ngorongoro Lodge Member of Melia Collection
Baton KonjufcaBaton Konjufca
Parking Manager, Driver at The Surf Lodge and Snow LodgeParking Manager, Driver at The Surf Lodge and Snow Lodge
Elijah WoodElijah Wood
Assistant Manager at McGregor Mountain Lodge/ Castle Mountain LodgeAssistant Manager at McGregor Mountain Lodge/ Castle Mountain Lodge
Wendy KinleyWendy Kinley
Claire Bridge Program Coordinator at Brookdale Senior Living Memory CareClaire Bridge Program Coordinator at Brookdale Senior Living Memory Care
Enoch TaylorEnoch Taylor
Instructor at CENTER NAVY TECHNICAL TRAINING, MCAS Cherry PointInstructor at CENTER NAVY TECHNICAL TRAINING, MCAS Cherry Point