Shantal Harvey-Lawrence
Department Manager
Bloomfield,CT
Summary
Enterprising department manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Department Manager
Nordstrom
Farmington, CT
07.2021 - Current
- Recruit, hire, train, develop and motivate team of over 20 employees
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness
- Maintained high performance and behavioral expectations to ensure that high standards of excellence are met
- Systematized 10,000 units of inventory, improving rate of internal loss prevention by 10%
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up
- Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
Assistant Department Manager
Nordstrom
Farmington, CT
08.2018 - 07.2021
- Recruited, interviewed and hired 25 employees and implemented mentoring program to promote positive feedback and engagement
- Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends
- Introduced new methods, practices and systems to reduce turnaround time
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter
Sales Associate
Nordstrom
Farmington, CT
05.2016 - 08.2018
- Increased sales through upselling products based on customer's past purchases and preferences
- Build long lasting relationships and create loyal customer following by actively selling on floor, utilizing growing social media platform to sell digitally
- Improved customer loyalty through education-based marketing resulting in over 130 new customer connection.
- Resolved discrepancies and followed up on purchases to ensure customer satisfaction
- Managed and opened over 30 new accounts providing leverage for growth
Assistant Manager
The Mentor Network
Middletown, CT
04.2013 - 05.2015
- Completed new client assessments for developing plan moving toward self-sufficiency
- Provided assessment of clients' need for community-based support
- Advised clients' social worker on solutions to new target behaviors which resulted in significant decrease in hospitalization for behavior issues.
- Supervised team of over 20 employees.
- Mentored team members to enhance professional development and accountability in workplace
Customer Service Supervisor
Stop and Shop
Bloomfield, CT
02.2011 - 05.2013
- Assisted in opening and closing store
- Balanced cash drawer at beginning and ending of shift
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
- Supervised 10 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention
Education
Bachelor of Arts - Political Science
Central Connecticut State University
New Britain, CT 08.2016 - 05.2022
Skills
Recruiting and Hiring
Timeline
Department Manager
Nordstrom
07.2021 - Current
Assistant Department Manager
Nordstrom
08.2018 - 07.2021
Bachelor of Arts - Political Science
Central Connecticut State University
08.2016 - 05.2022
Sales Associate
Nordstrom
05.2016 - 08.2018
Assistant Manager
The Mentor Network
04.2013 - 05.2015
Customer Service Supervisor
Stop and Shop
02.2011 - 05.2013