Shantal Soto

Mission Hills,CA

Summary

Dynamic server with a strong focus on enhancing guest experiences in fast-paced environments. Successfully resolved customer complaints and trained new staff, fostering collaboration and ensuring high service standards. Committed to delivering exceptional customer service that drives satisfaction and repeat business.

Overview

Language

years of professional experience

Work History

Server

A la Diabla

San Fernando, California

09.2024 - 03.2025

Provided exceptional customer service in high-pressure dining settings, resulting in increased guest satisfaction.
Handled customer complaints with professionalism, ensuring positive dining experiences.
Delivered food orders promptly and courteously.
Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Trained new servers on service standards and procedures, enhancing overall team effectiveness.

Waitress

Slate Bistro

Gilbert, AZ

10.2023 - 05.2024

Delivered exceptional service to guests in high-end dining environment, enhancing overall guest experience.
Greeted and seated guests, presented menus, and described dishes and wine pairings to assist in informed dining choices.
Monitor and anticipate guest needs throughout their dining experience, addressing any issues or requests.
Processed payments and handled cash or credit transactions accurately to ensure smooth operations.

Team Member

Cava Grill

Woodland Hills, CA

01.2022 - 09.2023

Cashier services including but are not limited to handling cash, card, or digital payments.
Collaborated with team members to streamline daily operations.
Maintained clean and organized work area to enhance operational efficiency.
Follow company policies and procedures that adhere to uniform standards, attendance, and behavior expectations.
Acquired essential skills promptly to boost overall job performance. to enhance overall work performance.

Skills

Point of sale
Menu knowledge
Customer service
Fast-paced adaptability

Spanish language
Communication skills
Team member support
Positive and professional

Languages

Spanish

Professional

References

Available upon request.

Timeline