Shantal Turner
Orange,TX
Summary
Motivated and results-driven Assistant Director with a strong background in front-of-house restaurant operations. Adept at leading teams, enhancing guest experiences, and improving speed of service in high-volume environments. Passionate about developing team members, maintaining high operational standards, and driving continuous improvement.
Overview
7
7
years of professional experience
Work History
Assistant Director, Front of House
Chick-fil-A
Orange, TX
04.2023 - Current
- Lead day-to-day front-of-house operations with a focus on guest satisfaction and efficiency
- Coach and mentor team members to improve hospitality and service times
- Oversee training, and performance evaluations
- Partner with leadership to ensure food safety, cleanliness, and brand standards.
Stocker / Cashier
Dollar General
Orange, TX
05.2023 - 10.2023
- Maintained clean, organized store shelves and displays
- Operated cash register and provided excellent customer service
- Assisted with receiving deliveries and managing inventory
Assistant Manager
Burger King
Orange, TX
01.2019 - 04.2023
- Managed shift operations, employee scheduling, and team supervision
- Conducted onboarding and training for new employees
- Handled customer concerns promptly and professionally
- Supported inventory tracking and daily cash handling procedures
Education
High School Diploma -
West Orange-Stark High School
Orange, TXSkills
- Leadership & Team Development
- Customer Service Excellence
- Time Management & Multitasking
- POS Systems & Cash Handling
- Inventory Control & Stocking
- Staff Training & Onboarding
- Fast-Paced Problem Solving
- Speed of Service Optimization
Timeline
Stocker / Cashier
Dollar General
05.2023 - 10.2023
Assistant Director, Front of House
Chick-fil-A
04.2023 - Current
Assistant Manager
Burger King
01.2019 - 04.2023
High School Diploma -
West Orange-Stark High School
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