Lilly Giovino
Longview,TX
Summary
Dynamic and results-driven leader with a proven record of success in team development, operational excellence, and program facilitation. Skilled in coaching, process improvement, and delivering measurable results in customer service and community engagement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front of House Service Manager
Schulman Theatres
09.2024 - Current
- Boosted guest satisfaction scores by 15% through proactive team coaching and implementation of operational best practices
- Reduced product waste by implementing targeted inventory controls, increasing cost savings by 10%
- Enhanced guest experience by developing efficient response protocols, cutting resolution times by 25%
Community Health Worker
Community Healthcare
01.2024 - 07.2024
- Conducted outreach to 80 individuals monthly across 23 counties, connecting them to healthcare and housing services
- Created and facilitated 2–3 weekly classes on tobacco cessation, overdose education, and reproductive health
- Achieved impactful outcomes, including securing free drug treatment and facilitating housing placements for individuals
Resident Youth Leader
Heartlight Ministries
06.2023 - 01.2024
- Mentored and implemented structured routines for 8 teens, ensuring 100% participation in school and counseling
- De-escalated crisis situations, maintaining a safe and supportive environment
- Collaborated with counselors to develop treatment plans, leading to measurable emotional and behavioral progress
Supervisor
Alamo Drafthouse Cinema
02.2018 - 05.2023
- Promoted to supervisor within 2 years, managing 20–30 team members during peak shifts
- Consistently exceeded sales goals by 15–20% and maintained a guest satisfaction score above 80%
- Provided ongoing coaching and training, enhancing team performance and operational efficiency
Skills
- Leadership & Team Development
- Customer Service Excellence
- Training & Coaching
- Crisis Management
- Inventory Control & Cost Optimization
- Community Outreach
- Microsoft Word POS Systems
Certification
• Community Health Worker (2024–2026)
• CPR & First Aid Certified
• Adult Mental Health First Aid (2024–2026)
• SAMA Certified
Timeline
Front of House Service Manager
Schulman Theatres
09.2024 - Current
Community Health Worker
Community Healthcare
01.2024 - 07.2024
Resident Youth Leader
Heartlight Ministries
06.2023 - 01.2024
Supervisor
Alamo Drafthouse Cinema
02.2018 - 05.2023
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