Priscilla Yeung
Corona,CA
Summary
Results-driven professional with a strong commitment to continuous learning and skill development. Proven ability to tackle challenges effectively, contributing to team success and organizational growth. Core competencies include adaptability, problem-solving, and a proactive approach to personal and professional advancement. Seeking opportunities that promote further excellence and career progression within a dynamic work environment.
Overview
12
12
years of professional experience
Work History
Front of House Service Manager
Chubby Cheeks Cafe
03.2014 - 05.2015
- Set staff schedules
- Resolve customer complaints
- Trained new staff
- Deliver daily operational reports to owner
- Reliable key holder
- Proposed ideas to the owner to increase sales based on customer feedback
- Effectively work with the back-of-house manager regarding menu items
Customer Service Manager
Dese Enterprise, Inc.
01.2009 - 01.2015
- Problem-solving abilities: successfully resolve customer's complaint.
- Proficient in both oral and written communication
- Met deadline of 24 hour response time via emails for customer inquiries
- Developed strong interpersonal skills and sense of responsibility to get the job done
- Ability to excel while working under pressure
- Managed a team of 10+ employees
- Given the responsibility to hire and to train new staff
- Set department quotas and provide a motivated and competitive atmosphere to achieve goals
- Proficient in Magento, Happyfox and Shipworks
Part-time Waitress/server
Phoenix Dessert Boutique
05.2011 - 12.2012
- Able to multi-task in a fast paced environment
- Placed both dine-in and take-out orders
- Served food once prepared and create specialty drinks by recipe
- Handled both cash and credit/ debit cards transactions
- Able to prioritize chores and clean-up duties
Part-time Waitress/server
Caga Sushi
04.2009 - 04.2011
- Greet customers and provide friendly service
- Knowledgeable of menu items
- Money-handling/ cashier skills
- Communicate with sushi chefs directly to place order for specialty dishes
- Help keep restaurant clean and tidy to promote welcoming atmosphere
Assistant Merchandiser
Gatewaytex, Inc.
01.2006 - 01.2008
- Maintain client relations
- Organize work orders, follow-up skills
- Time management proficiency/ able to meet deadlines
- Knowledge of fashion production and manufacturing process
- Create work orders and show samples to clients
Customer Service/ Cashier
99 Ranch Market
06.2003 - 01.2005
- Money handling skills
- Operated a 10-key register
- Able to memorize over 30 product codes
- Provide friendly and helpful customer service
- Able to work in a fast paced environment
Education
High School Diploma -
John A. Rowland High
Rowland Heights, CA01.2005
Additional Education - Early Childhood Education And Care
Rio Hondo College
Whittier, CASkills
- Proficient in Microsoft applications including Excel and Word
- Excellent verbal communication skills
- Ability to multitask while working in any environment
- Excels in written communication
- Great interpersonal skills
- Fast learner, ability to adapt to any work environment
- Problem-solving skills
- Staff training and development
- Ability to organize and create structure to enhance work productivity
- Trustworthy, independent worker ability to meet deadlines
- Collaborative team worker to improve productivity
Languages
- Cantonese, fluent
- English, fluent
- Mandarin, minimal
Timeline
Front of House Service Manager
Chubby Cheeks Cafe
03.2014 - 05.2015
Part-time Waitress/server
Phoenix Dessert Boutique
05.2011 - 12.2012
Part-time Waitress/server
Caga Sushi
04.2009 - 04.2011
Customer Service Manager
Dese Enterprise, Inc.
01.2009 - 01.2015
Assistant Merchandiser
Gatewaytex, Inc.
01.2006 - 01.2008
Customer Service/ Cashier
99 Ranch Market
06.2003 - 01.2005
High School Diploma -
John A. Rowland High
Additional Education - Early Childhood Education And Care
Rio Hondo College