Shantale Perrain
Hagerstown,MD
Summary
Dynamic FOH Director at Chick Fil A, recognized for enhancing customer satisfaction through effective staff management and operational efficiency. Skilled in conflict resolution and upselling techniques, I successfully implemented new menu items, driving sales growth and fostering a positive team environment that reduced turnover and improved service quality.
Overview
5
5
years of professional experience
Work History
FOH Director
Chick Fila A
09.2021 - Current
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Introduced operational improvements that increased efficiency while maintaining exceptional service quality levels consistently.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
- Cultivated a culture of accountability among employees by setting clear expectations and conducting performance evaluations regularly.
- Analyzed financial reports regularly to identify trends, monitor expenses, and adjust strategies accordingly for consistent profitability growth.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Resolved guests complaints while maintaining positive customer environment.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
Store Supervisor
Ritas Coney Ice And Frozen Custard
01.2021 - 09.2021
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Answered product questions and assisted customers in selection and checkout.
- Answered questions about store policies and addressed customer concerns.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
Medical Technician
Summerford Nursing Home
01.2020 - 01.2021
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Administered medications and performed basic and advanced patient assessments.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Collected and processed laboratory specimens to obtain samples for analysis.
- Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Trained new staff members in laboratory procedures, contributing to overall team success and cohesion.
Education
Dipolma - General Studies
Williamsport High School
Williamsport, MD06.2010
Skills
- Customer service
- Staff management
- Inventory management
- Menu development
- Health compliance
- Sales analysis
- Upselling techniques
- Team performance
- Operational efficiency
- Conflict resolution
- Daily reporting
- Financial oversight
- Training and development
- Communication skills
- Time management
- Scheduling staff
- Complaint handling
- Marketing support
- Guest relations
- Reservation handling
- Hygiene standards
- Promotions management
- Point of sale systems
- Policy enforcement
- Order accuracy
- Training and mentoring
- Team building
- Health and safety regulations
- Training and coaching
- Food safety compliance
- Task delegation
- Quality control
- Staff motivation
- Pre-shift walk-through
- Staff supervision
- Time tracking
- Quality standards
Accomplishments
Employee of the year in 2021
Timeline
FOH Director
Chick Fila A
09.2021 - Current
Store Supervisor
Ritas Coney Ice And Frozen Custard
01.2021 - 09.2021
Medical Technician
Summerford Nursing Home
01.2020 - 01.2021
Dipolma - General Studies
Williamsport High School