Shantana Vance
Casa Grande,AZ
Summary
A people-oriented individual who can work well with others as well as independently. Possess leadership qualities and can provide motivation and guidance to others in need.
Overview
3
3
years of professional experience
Work History
Server and Lead Hostest
Dennys Restaurant
Deer Valley, AZ
07.2020 - 04.2021
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Stayed informed about daily specials, new menu items, promotions.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Server and Lead Hostest
Dennys Restaurant
Casa Grande, AZ
05.2021 - 12.2021
Wireless Specialist
Verizon Russell Cellular
Casa Grande, AZ
12.2021 - 02.2022
- Identified customer needs and provided tailored solutions to meet them.
- Developed and implemented strategies for increasing sales volume.
- Resolved customer complaints in a timely manner.
- Provided technical advice on product usage and troubleshooting.
- Collaborated with other departments to ensure successful project completion.
- Documented customer interactions, outcomes, and feedback for future reference.
- Assisted customers in selecting the most suitable products for their requirements.
- Maintained up-to-date knowledge of product features, pricing plans, warranties.
- Supported the development of new product lines by providing insights into customer needs.
- Tracked inventory levels to ensure sufficient stock availability at all times.
- Developed training materials for staff members on various aspects of solutions delivery.
Solutions Specialist
Premier Auto Call Center
Casa Grande, AZ
03.2022 - 03.2023
- Identified customer needs and provided tailored solutions to meet them.
- Developed and implemented strategies for increasing sales volume.
- Resolved customer complaints in a timely manner.
- Conducted regular market research to identify potential opportunities and threats.
- Collaborated with other departments to ensure successful project completion.
- Documented customer interactions, outcomes, and feedback for future reference.
Education
High School Diploma -
Mission Heights Preparatory High School
Casa Grande, AZ06-2020
Peer Support Certification
Just 1 Life
Casa Grande, AZSkills
- Table Setting
- Beverage Preparation
- Food Running
- Guest Engagement
- Supply Restocking
- Point of Sale (POS) system operations
- Suggestive Selling
- Order Accuracy
- Exceptional customer service
- Cash Handling
- Effective customer upselling
- Professional Appearance
- Communication abilities
- Leadership skills
- Motivational Interviewing
- Appointment Scheduling
- Recovery assistance and support
Timeline
Solutions Specialist
Premier Auto Call Center
03.2022 - 03.2023
Wireless Specialist
Verizon Russell Cellular
12.2021 - 02.2022
Server and Lead Hostest
Dennys Restaurant
05.2021 - 12.2021
Server and Lead Hostest
Dennys Restaurant
07.2020 - 04.2021
High School Diploma -
Mission Heights Preparatory High School
Peer Support Certification
Just 1 Life