Shantaneque Waller
Syracuse,NY
Summary
Driven Nursing Assistant with a proven track record at Constantcare247, adept in patient management and EMR/EHR systems. Excelled in delivering compassionate care, enhancing patient satisfaction, and maintaining meticulous records. Skilled in medical office administration and emergency response, demonstrating a unique blend of technical proficiency and emotional intelligence. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Nursing Assistant
Constantcare247
09.2024 - Current
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
Administrative Assistant
Crouse Irving Memorial Hospital
04.2022 - 01.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Secretary
Njjones Plumbing
12.2019 - 09.2021
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Education
Nottingham High School
Syracuse, NY06.2015
Skills
Computer literate
Medical office administration
Patient Management
Responding to emergencies
EMR / EHR
Patient Assessments
Certification
Certified Nursing Assistant
CPR Certified
Timeline
Nursing Assistant
Constantcare247
09.2024 - Current
Administrative Assistant
Crouse Irving Memorial Hospital
04.2022 - 01.2024
Secretary
Njjones Plumbing
12.2019 - 09.2021
Nottingham High School