Shantaurus Williams
Shelbyville,TN
Summary
Dedicated customer service professional with 15 years of experience in high-volume environments. Excels in managing customer inquiries and transactions, maintaining accurate records, and training new staff. Skilled in utilizing POS systems and maintaining confidentiality. Committed to fostering positive customer experiences and operational efficiency in retail and postal services. Authorized to work in the US for any employer.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Postal Clerk
United States Postal Service, USPS
06.2025 - Current
- Work effectively in fast paced environment
- Distribute packages in a timely manner
- Operate window, selling products and services
- Assist customers in locating mail and packages
- Dispatches outgoing mail
Front Desk Receptionist
Newton Chevrolet
06.2024 - 09.2024
- Maintained organized and clean front office area
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel.
- Responded to various emails
Postal Clerk
United States Postal Service, USPS
02.2020 - 05.2024
- Managed and maintained accurate records of incoming and outgoing shipments, ensuring proper documentation and tracking
- Assisted customers in locating mail and packages
- Operated window selling products and services
- Responded to customer inquiries via phone promptly and professionally, resolving issues or escalating as necessary
- Assisted in training new clerks
- Maintained confidentiality of sensitive information such as customer data at all times
- Distributed packages in a timely manner
Cashier/Customer Service
Package Store
02.2019 - 11.2019
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Assisted in inventory management by monitoring stock levels
- Suggested alternative products when requested items were out of stock
- Performed opening/closing duties including counting money in the register before/after shifts
- Maintained a clean and organized store environment
Cashier
ExxonMobil
04.2017 - 07.2018
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries
- Ensured cleanliness and organization of the checkout area and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
Assembly Line Worker
Faurecia Automotive Plant
11.2013 - 09.2016
- Operated assembly line machinery and equipment to assemble products according to specifications
- Collaborated with team members to achieve daily production targets and maintain workflow efficiency
- Followed safety protocols and maintained a clean and organized work area at all times
- Trained new employees on assembly line procedures
Cashier/Cook
Taco Bell
11.2010 - 03.2013
- Operated cash register and processed customer transactions with accuracy and efficiency
- Prepared food items according to standardized recipes
- Maintained cleanliness and organization of kitchen area, following health and safety guidelines
- Collaborated with team members to keep a smooth workflow during busy periods
- Provided excellent customer service by addressing issues, resolving complaints, and maintaining customer satisfaction
Education
High school diploma -
Greene Co High School
Eutaw, AL05.2006
Skills
- Office experience
- Phone etiquette
- Time management
- Front desk
- Customer service
- POS
- Workplace safety
- Problem-solving skills
- Computer savvy
- Verbal/written communication
- Post office operations
- Handling and sorting mail
Certification
Driver's License
Timeline
Postal Clerk
United States Postal Service, USPS
06.2025 - Current
Front Desk Receptionist
Newton Chevrolet
06.2024 - 09.2024
Postal Clerk
United States Postal Service, USPS
02.2020 - 05.2024
Cashier/Customer Service
Package Store
02.2019 - 11.2019
Cashier
ExxonMobil
04.2017 - 07.2018
Assembly Line Worker
Faurecia Automotive Plant
11.2013 - 09.2016
Cashier/Cook
Taco Bell
11.2010 - 03.2013
High school diploma -
Greene Co High School