SHANTAVIUS SMITH
JONESORO,GA
Summary
Dedicated Customer Service Cashier/Supervisor with 10+years of experience in retail affiliated business. With my Experience in this field I have had the honor of supervising a team of 10 or more staff at a time with little to no direction. Consistently achieve record high customer satisfaction rankings, Respected builder and leader of customer focus teams instill a shared enthusiastic commitment to customer service as a key driver of company goal attainment. I am determine to lead by example and ensure the execution of all safety, security, quality and store operation policies. I provide the highest level of Customer Service Skills and customer interactions. Authorized to work in the US for any employer Ability to Multi task with little to no Direction or Supervision (10+ years), Cashier, Visionary learner, Team player, I am known as the Go To Person to get any job done (10+ years)
Overview
25
25
years of professional experience
Work History
TAX TAG CLERK 11 (LEAD)
FULTONCOUNTYTAX COMMISSIONER OFFICE
141 PRYOR STREET
09.2022 - Current
- Prepared tax and title documents to submit legal transfer work to DMV.
- Organized and prepared tax and title documents to transfer ownership of property.
- Contacted GA Motor Vehicle Department to determine status of pending titles.
- Communicated with customers to resolve common title issues.
- Used Xerox machines and reader and printer machines to make, file and distribute copies of recorded documents.
- Verified and analyzed free-and-clear title issues, odometer readings and VIN numbers to finalize all sales deals per week.
- Maintained control log of vehicle certificates of origin and titles, using Drives and Georgia Department of Revenue software.
- Posted titling transactions and monitored corresponding schedules, using our different resources Provided .
- Processed Certified and non-Certified documents received by clients to complete title follow-ups.
- Coordinated price adjustment between buyers and sellers through paperwork provided by client (BILL OF SALE, LEASE AGREEMENT) and our TAVT procedure.
- Performed routine data entry or document management.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
- Stayed up-to-date on GA laws and licensing requirements to complete accurate and efficient reviews.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Identified individual employee's unique work styles and adapted management methods.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Mentored and guided employees to foster proper completion of assigned duties.
- Supervise day-to-day activities of 10 plus employees in Motor Vehicle establishment, fostering inspiring atmosphere to optimize employee experiences.
- Coordinated weekly meetings for internal and external groups.
- Supervise my team by answering complex customer questions and seek to Problem Solve any situation that may arise.
Tax Tag Clerk 1
Fulton County Government Tax Commissioners Office
03.2016 - Current
- Consistently working with the public issuing valid plates, placards for the vehicle assisting with title completion accepting payments for property taxes, solid waste taxes. as a cashier because I accept payments through out the day for each individual taxpayer I adhere to all rules provided by FultonCounty to make sure my job is done accurately and professionally.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Communicated with customers to resolve common title issues.
- Used Xerox machines and reader and printer machines to make, file and distribute copies of recorded documents.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
- Stayed up-to-date on GA laws and licensing requirements to complete accurate and efficient reviews.
Front End Manager/Supervisor
Sprouts Farmers Market Inc, Grocery
3400 ROSWELL RD
03.2015 - 02.2016
- Monitored cash drawers in 20 checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Prepared weekly employee work schedules for team members.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
- Strategically scheduled 12 team members to maintain optimal staffing at all times.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Completed stockroom tasks by leading stock team, receiving and unpacking merchandise and placing all products out on sales floor.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Monitored cash drawers in 10 checkout stations to verify adequate cash supply
Cashier
Walmart
10.2013 - 12.2014
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
Cashier
Value Village
03.2004 - 09.2007
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Shift Supervisor
CVS Pharmacy
11.1998 - 12.2005
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Enforced company policies and regulations with employees.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Helped store management meet standards of service and quality in daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
Cashier
TURNERFIELD BRAVES STADIUM
ATLANTA GA
03.2000 - 07.2004
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Operated cash register to record transactions accurately and efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
Associate - Criminal justice
Atlanta Metropolitan college
2018
Skills
- Skills Used
- My skills at the job was my ability to Multi task in a very busy atmosphere I was able to use my experience
- As a cashier to levels beyond just a cash register I also can put my ten key skills to work with this job cause
- I use my calculator alot
- Front End Manager/Supervisor
- Sprouts Farmers Markets - Atlanta, GA - August 2015 to February 2016
- Responsibilities
- My duties Include but not limited to Assigning Cash Registers, Refunds, Exchanges, Customer complaints,
- Assign breaks, Ring Cash Register, at the end of each shift my responsibility is to Count Safe, Count Manager's
- Drawer,with a electronic counter do four Audits per day on Assign Cashier's , Maintain Cash Sweeps throughout
- The day no later than 8 pm on each register Deposit the final deposit in safe at the end of the night after
- Reconciling eight Registers a night to $250 starting bank I Also input Multiple drops into the ISS45 system and
- Log paper work assign managerial duties To Cashier's and courtesy clerks
Accomplishments
- The impact I have while working at Sprouts Farmers Market is the daily Customer Interactions I Thrive to go over and beyond to make my customers happy each day
- Getting to know each one on a individual basis
- Skills Used
- The skills i demonstrate at Sprouts is the Ability to lead with little to no supervision
- My ability to run a cash register with the urgency of no Customer should have to wait,my Speed is tremendously when im ringing but also giving each customer great service when they enters my checkout With a nice smile and a warm greeting
- Pre-K Teacher
- Peachtree Presbyterian Church - Atlanta, GA - May 2008 to August 2015
- Responsibilities
- Organized and lead activities designed to promote physical mental and social development such as games, arts and crafts music etc.Teach basic skills such as colors, reading, writing numbers and letters recognition
- Assimilate arriving children to the school environment by greeting them helping them with selecting activities of interest to them
- Accomplishments
- I have Impacted several families over the seven years i have been employed with this company i love the kids like they were my own
- Skills Used my ability to work with kids of all ages
- Cashier
- Walmart - Norcross, GA - October 2013 to December 2014
- Responsibilities
- Received payment by cash, check, credit cards, voucher or automatic debits Issued receipts, refunds, or change due to customers maintain clean and orderly checkout area count money in cash drawer at the beginning of each shift to ensure accuracy Assist customers with a fast and friendly checkout experience worked customer service desk where i was responsible for refunds layaway exchanges etc
- And worked money center where i was responsible for cashing checks, money wire, money gram etc
- Accomplishments
- During my experience with walmart i was a huge impact on customer service because i ensure each customer with a smile within seconds of approaching my checkout i made sure i was fast and efficient with each customer and always welcomed them back
- Skills Used
- I have a ability to multi task my customer service is beyond excellent i all so have over ten plus years of retail experience
- Cashier
- Value Village thrift store - Atlanta, GA - March 2006 to September 2007
- Responsibilities
- Assist customers with daily purchases , stock clothes, run cash register
- Accomplishments customer service
- Skills Used
- Excellent customer service skills
- Shift Supervisor/Cashier
- CVS pharmacy - Atlanta, GA - November 1998 to December 2005
- Responsibilities
- From cashier position i was promoted to a shift leader position to recruit, train, and supervise 12+customer service reps and cashiers
- Foster amd environment in which guest enjoy high levels of service and employees are motivated to deliver top performance
- Manage front end operation to wnsure friendly and efficient checkout experience i assist with refunds, complaints, exhange etc
- Accomplishments
- I was able to show my ability to multi task and help run a great team
- Skills Used cashier/customer service skills
- Lead Cashier
- Braves stadium Turner Field - Atlanta, GA - March 2000 to July 2004
- Responsibilities
- Advance to increasingly responsible position, culminating in management role with oversight for the Atlanta
- Braves Clubhouse
- Directed 20+ employees and managed sales, inventory, merchandising, and cost controls
- Maintain high standardsand complied with regulatory guidelines.
Timeline
TAX TAG CLERK 11 (LEAD)
FULTONCOUNTYTAX COMMISSIONER OFFICE
09.2022 - Current
Tax Tag Clerk 1
Fulton County Government Tax Commissioners Office
03.2016 - Current
Front End Manager/Supervisor
Sprouts Farmers Market Inc, Grocery
03.2015 - 02.2016
Cashier
Walmart
10.2013 - 12.2014
Cashier
Value Village
03.2004 - 09.2007
Cashier
TURNERFIELD BRAVES STADIUM
03.2000 - 07.2004
Shift Supervisor
CVS Pharmacy
11.1998 - 12.2005
Associate - Criminal justice
Atlanta Metropolitan college