SHANTAY COATES (R.N)
Newton,NJ
Summary
Experienced healthcare professional skilled in patient care, critical thinking, and communication. Strong focus on team collaboration and achieving optimal patient outcomes. Reliable and adaptable, ensuring efficient and compassionate care in dynamic environments. Equipped with expertise in medical procedures, patient assessments, and care coordination.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Assistant
Consensus Health
05.2022 - 11.2022
- Accurately measure and document blood pressure, temperature, pulse, respiratory rate, height, and weight.
- Conduct electrocardiograms as ordered.
- Administer vaccines, B12 shots, and other injections (as permitted by state law).
- Collect urine, stool, or swab samples.
- Prepare exam rooms, assist with patient intake, review medications and allergies.
- Use otoscopes, thermometers, glucometers, pulse oximeters, etc.
- Document clinical findings and patient interactions accurately in the Electronic Health Record (EHR).
- Assist with coding or billing questions.
- Provide instructions for medications, chronic disease management (e.g., diabetes, hypertension), pre-visit or post-visit care.
- Familiarity with adult illnesses such as diabetes, hypertension, high cholesterol, thyroid disorders, COPD, arthritis.
- HIPAA Compliance: Maintain strict patient confidentiality.
- Infection Control: Follow PPE and sanitation protocols.
- Medical Terminology: Know terms commonly used in adult medicine.
Pharmacy Technician
Walmart Pharmacy
04.2013 - 04.2017
- Assist pharmacist in the preparation and distribution of medications
- Maintain drug inventory
- Maintain patient and pharmacy records in a manner consistent with all federal, state, and local laws and regulations, as well as pharmacy policies and procedures
- Customer service experience
- Processing patient insurance
- Purchase supplies and medications
- Receive, check validity, and process prescriptions through computer system
- Work with doctor’s office to process refill requests
- Cashier
Waitress
Applebee’s
01.2011 - 10.2011
- Took accurate orders
- Assured guest experience was satisfactory
- Process payments
- Clean and stock dining room section and bar
- Inventory
- Make sure food and drinks were ready in a prompt manner.
Patient Care Coordinator
Dr. Shah
08.2008 - 05.2010
- Schedule patient appointments
- Create and update patient charts
- Call pharmacy for prescription refills and new prescriptions
- Mail documents
- Answer phones
- Assist with patients requests for doctors’ notes and release of medical records
- Process insurance prior authorizations and billing
- Appointment confirmation calls
- Inventory
Education
BLS/CPR Certified -
American Heart Association
01.2026
Associate of Applied Science - Nursing Student
Passaic County Community College
Newton, NJ01-2026
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Rutgers Premed
Newark, NJ01.2022
National Licensed Certified Medical Assisting/Phlebotomy/EKG technician - undefined
Ace Healthcare Training Institute
Dover, NJ12.2020
Some College - Biology
Sussex County Community College
Newton, NJ04.2020
Skills
- Perform comprehensive patient assessments
- Medication administration and wound care
- Utilize Electronic Health Records (EHR) for patient documentation
- Apply the nursing process and critical thinking in clinical decision-making
- Assist with daily living activities and mobility support for patients
- Demonstrate infection control practices and proper PPE usage
- Communicate effectively with patients, families, and healthcare teams
- Educate patients using therapeutic communication techniques
- Manage time efficiently and prioritize care tasks in fast-paced settings
- Maintain professionalism, cultural sensitivity, and patient confidentiality
- Medical Terminology
- Phlebotomy
- Pharmacology
- Insurance verification, prior authorization, referrals, and billing
Certification
- CCMA - Certified Clinical Medical Assistant
-Certification number: R9A6E2G3
Timeline
Medical Assistant
Consensus Health
05.2022 - 11.2022
Pharmacy Technician
Walmart Pharmacy
04.2013 - 04.2017
Waitress
Applebee’s
01.2011 - 10.2011
Patient Care Coordinator
Dr. Shah
08.2008 - 05.2010
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Rutgers Premed
National Licensed Certified Medical Assisting/Phlebotomy/EKG technician - undefined
Ace Healthcare Training Institute
Some College - Biology
Sussex County Community College
BLS/CPR Certified -
American Heart Association
Associate of Applied Science - Nursing Student
Passaic County Community College
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