Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shantay Foat

Columbia,SC

Summary

Accomplished professional experienced in independent consulting. Dedicated to offering transformative and revitalizing support for ever-changing requirements. Offers strengths in relationship building, policy development and procedure optimization.

Overview

15
15
years of professional experience

Work History

Independent Contractor

DoorDash
Columbia, SC
02.2021 - Current
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.

Waitress/Hostess

Carolina Ale House
Columbia, South Carolina
09.2019 - 04.2020
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Waitress

Waffle House
Columbia, SC
07.2018 - 09.2019
  • Give customers an experience that make them feel at home..
  • Taking orders, calling orders out, delivering food.
  • Pre- bussing.
  • Washing dishes.
  • End of shift cleaning and prep...
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Customer Service Representative

NexRep
Savannah, GA
02.2018 - 06.2018
  • Answered calls of customers using work headset from home
  • Customers, drivers and restaurants, would call in with complaints and changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Direct Care Staff

Brightstar Homes and Services
Stockbridge, GA
01.2013 - 01.2016
  • Helped mentally challenged people get thru their everyday lives
  • Distributed their medications, washed their clothes, cleaned their room and treated them as family
  • I also documented their daily routines.

Security Officer

Smc Management
Decatur, GA
04.2009 - 01.2013
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.

Server

Applebees
Decatur, GA
02.2008 - 10.2008
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Cashier/ food distributor

McDonalds
Stone Mountain, GA
06.2004 - 12.2005
  • Operated cash register to process sales transactions, handle cash and make change.
  • Entered food and beverage orders into POS system.
  • Suggested and described items based on guest preferences.
  • Explained current promotions and new menu items.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Made change and issued receipts or tickets to customers for each transaction.

Data Entry/ clerical

Manpower
Long Island, NY
01.2002 - 04.2004
  • Maintained database entries by manually inputting information.
  • Researched and edited items within DBMS for accuracy and completeness.
  • Generated sortable reports according to customized requests.
  • Applied data programming techniques and procedures to streamline data access.
  • Compiled, sorted and verified accuracy for entries to maintain database integrity.
  • Honored data privacy and integrity regulations and standards as mandated by governmental and organizational policy.

Education

Diploma - Science Magnet

William L. Dickinson High School
Jersey City, NJ
06.2001

Biology/ Psychology

College of St. Elizabeth
Morristown, NJ

Biology/Psychology

Nassau Community College
Uniondale, NY

Skills

  • Call Center
  • Customer Support
  • Customer Care
  • Server
  • Sales
  • Training
  • POS
  • Fast learner
  • Organizational Skills
  • Clerical Experience
  • Restaurant Experience
  • Security
  • Administrative Experience
  • Upselling
  • Host/Hostess
  • Recruiting
  • Cleaning Experience

Timeline

Independent Contractor

DoorDash
02.2021 - Current

Waitress/Hostess

Carolina Ale House
09.2019 - 04.2020

Waitress

Waffle House
07.2018 - 09.2019

Customer Service Representative

NexRep
02.2018 - 06.2018

Direct Care Staff

Brightstar Homes and Services
01.2013 - 01.2016

Security Officer

Smc Management
04.2009 - 01.2013

Server

Applebees
02.2008 - 10.2008

Cashier/ food distributor

McDonalds
06.2004 - 12.2005

Data Entry/ clerical

Manpower
01.2002 - 04.2004

Diploma - Science Magnet

William L. Dickinson High School

Biology/ Psychology

College of St. Elizabeth

Biology/Psychology

Nassau Community College

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Shantay Foat