Shantay Mills
Vancouver
Summary
Dedicated Community Manager with 22 years of management experience. Specializes in improving properties and streamlining operations for enhanced efficiency.
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
16
16
years of professional experience
Work History
Community Manager
Fairfield Residential
12.2019 - Current
- Prepare, execute and truly own the property’s operational budget.
- Utilize an online accounting system such as Yardi to generate and review reports to ensure property is within budgeted expectations and make recommendations for cost savings and revenue generating opportunities.
- Oversees customer collections and implements legal proceedings when necessary
- Continuously assess community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Facilitate open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Train new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
Assistant Community Manager
Greystar (Highland Hills)
07.2017 - 05.2019
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Received and processed resident payments, and updated system accounts with latest information.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
Leasing Professional
Property Management Systems
08.2015 - 05.2017
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Developed marketing materials to highlight property features and attract potential renters.
- Kept meticulous records of correspondence between management and tenants.
- Maintained detailed records of tenant interactions, enabling effective communication across team members when addressing ongoing issues or requests.
- Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
- Monitored property appearance regularly, working with maintenance teams to address any issues promptly.
- Invited prospects to fill out application upon completion of property tour.
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
- Managed online listings on various platforms, ensuring accurate information and prompt response times for inquiries.
Leasing Professional
N.A.L.S (The Park at Mill Plain)
06.2013 - 08.2015
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Developed marketing materials to highlight property features and attract potential renters.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
- Enhanced property reputation through proactive outreach efforts within the local community.
- Improved resident retention rates by consistently providing exceptional customer service experiences at every interaction point.
- Distributed and followed up on tenant renewal notices.
- Facilitated clear communication between residents and management staff, resolving disputes amicably when necessary.
Manager
Tans & Company
09.2010 - 03.2013
- Oversaw daily operations necessary to make the salon profitable, safe and efficient
- Hired employees, wrote work schedules, ordered and kept inventory of salon supplies;
- Advertised and created customer specials;
- Ensured safety requirements maintained in compliance with carried liability insurance and ensured employees are properly certified and trained on the salon's tanning bed equipment
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Leasing Professional
Holly Ridge Apartment Community
08.2009 - 09.2010
- Screened and selected qualified and appropriate applicants in accordance with policies as well as Equal Housing Opportunity guidelines and local laws;
- Demonstrated complete knowledge of the features and benefits of the community as well as trends and features of the local market to better position the Company’s offerings versus competitors;
- Input all traffic into system accurately and followed up with all potentials to answer questions and continue to sell the property’s value
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
Education
High School Diploma -
Parkridge Private School
Long Beach, CA06-1999
Skills
- Budget management
- Data analysis
- Customer service
- Conflict resolution
- Training staff
- Property marketing
- Tenant engagement
- Performance tracking
- Legal compliance
- Team collaboration
- Service request coordination
- Community engagement
- Tenant and eviction laws
- Daily operations management
- Property inspections
- Resident relations
- Employee performance management
- Financial budgeting and reporting
- Operations management
- Property tours and inspections
- Vendor management
- Leasing and sales
- Conflict handling
- Daily operations oversight
- Maintenance oversight
- Schedule planning
- Online advertising
- Payment processing
- Staff management
- CRM software
- Knowledgeable in Yardi
- Multitasking and organization
- Time management
Timeline
Community Manager
Fairfield Residential
12.2019 - Current
Assistant Community Manager
Greystar (Highland Hills)
07.2017 - 05.2019
Leasing Professional
Property Management Systems
08.2015 - 05.2017
Leasing Professional
N.A.L.S (The Park at Mill Plain)
06.2013 - 08.2015
Manager
Tans & Company
09.2010 - 03.2013
Leasing Professional
Holly Ridge Apartment Community
08.2009 - 09.2010
High School Diploma -
Parkridge Private School
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