Shantay Wallace
Houston,TX
Summary
Specialized in providing high-quality service in fast-paced restaurant environments. Possess strong knowledge of food and beverage pairings, with demonstrated ability to manage multiple tables efficiently. Skilled in customer relationship management, problem-solving, and teamwork. Previous roles have resulted in improved customer satisfaction ratings and repeat patronage.
Overview
14
14
years of professional experience
Work History
CRS /Restaurant Server
Red Lobster
Houston
08.2023 - 08.2024
- Greeted and seated customers promptly, courteously, and professionally.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Recorded orders accurately into the Point of Sale system.
- Checked back with guests periodically to ensure satisfaction with food and service.
- Followed up on guest requests in a timely manner.
- Assisted other servers as needed during peak hours or special events.
Server
Dj dugout
Omaha
02.2022 - 08.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
Cocktail Server
Caesar casino
Omaha
01.2018 - 12.2022
- Greeted guests and provided menus.
- Communicated with customers to take drink orders accurately.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Home Health Aide
Comfort Keepers
Omaha
04.2015 - 09.2017
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
Infant Teacher
Simple Simon daycare
Omaha, Nebraska
09.2010 - 02.2015
- Encouraged independence while providing guidance during mealtime routines such as eating independently or helping feed others.
- Worked closely with speech therapists on articulation exercises for infants who had difficulty speaking clearly.
- Implemented behavior management techniques when needed to ensure safety of all children in the classroom.
Education
High School Diploma -
Center High School
Omaha, Nebraska06-2009
Skills
- Special dietary requirements
- Menu Memorization
- Wine Pairings
- Point of Sale (POS) system operations
- Guest Relations Management
- High-volume dining
- Order Taking
- Drink Preparation
- Food station setup
- Order Management
- Detail Oriented
Timeline
CRS /Restaurant Server
Red Lobster
08.2023 - 08.2024
Server
Dj dugout
02.2022 - 08.2023
Cocktail Server
Caesar casino
01.2018 - 12.2022
Home Health Aide
Comfort Keepers
04.2015 - 09.2017
Infant Teacher
Simple Simon daycare
09.2010 - 02.2015
High School Diploma -
Center High School