Shante Brown-Howard
Philadelphia,PA
Summary
Results-driven healthcare leader with expertise in Revenue Cycle Management, Patient Financial Services, and Hospital Billing Collections. Proven track record of building high-performing teams, optimizing workflows, and delivering results in fast-paced, high-volume environments.
Experienced in leading operations, coaching staff, and driving key metrics including productivity, quality, and patient satisfaction. Adept at streamlining processes, training new hires, and resolving complex billing issues while ensuring compliance and efficiency.
Collaborative and solutions-focused, with a passion for developing talent, improving performance, and enhancing the overall patient financial experience.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Hospital Billing Collections Team Lead
Children’s Hospital of Philadelphia
Philadelphia, PA
11.2025 - Current
- Reviewed patient accounts for accuracy and compliance with policies.
- Assisted in resolving complex billing inquiries from families and insurance companies.
- Coordinated with other departments in order to resolve any conflicts or discrepancies between customer accounts.
Supervisor of Billing
Rothman Orthopedics
Philadelphia, PA
08.2024 - 11.2025
- Managed billing processes for patient accounts and insurance claims.
- Reviewed patient invoices for accuracy and compliance with company policies.
- Trained team members on billing software and best practices for accuracy.
Lead Billing Specialist
Rothman Orthopaedics
Philadelphia, PA
08.2023 - 09.2025
- Educated staff on billing procedures and compliance regulations effectively.
- Analyzed billing data to identify trends and improve processes systematically.
- Trained new team members on billing systems and best practices thoroughly.
- Provided feedback to management regarding process improvement opportunities.
Billing Customer Service Representative
Rothman Orthopaedics
Philadelphia, PA
09.2022 - 08.2023
- Processed insurance claims and verified coverage details accurately.
- Assisted patients with payment plans and financial options effectively.
- Educated patients on billing statements and insurance benefits clearly.
Call Center Representative
Penn Mutual
Horsham, Pennsylvania
07.2019 - 01.2020
- Demonstrated active listening skills to understand customer needs effectively.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Education
Bachelor of Science - Communications
Thomas Jefferson University
Philadelphia, PA 08.2014 - 12.2018
Skills
- Patient account management
- Problem solving
- Team leadership
- Effective communication
- Process improvement
- Training development
Timeline
Hospital Billing Collections Team Lead
Children’s Hospital of Philadelphia
11.2025 - Current
Supervisor of Billing
Rothman Orthopedics
08.2024 - 11.2025
Lead Billing Specialist
Rothman Orthopaedics
08.2023 - 09.2025
Billing Customer Service Representative
Rothman Orthopaedics
09.2022 - 08.2023
Call Center Representative
Penn Mutual
07.2019 - 01.2020
Bachelor of Science - Communications
Thomas Jefferson University
08.2014 - 12.2018