Shante Coleman
Corona,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Driver
Tower Wav
Los Angeles, CA
08.2023 - 10.2024
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Picked up clients from specific locations to transport and drop off at destinations.
- Achieved consistently high customer scores due to exceptional service.
Concierge/Security Officer
Defense International
Beverly Hills, California
03.2021 - 06.2022
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Directed incoming calls and messages to appropriate staff or residents.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
Customer Service Representative
Houdini Inc.
Fullerton, CA
10.2016 - 12.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Fremont High
Los Angeles, CA06-1988
Some College (No Degree) - General Studies
Los Angeles Trade Technical College
Los Angeles, CASkills
- Front desk support
- Telephone Etiquette
- Outstanding customer service
- Effective problem solving
- Strong interpersonal skills
- Excellent Multitasking
Timeline
Driver
Tower Wav
08.2023 - 10.2024
Concierge/Security Officer
Defense International
03.2021 - 06.2022
Customer Service Representative
Houdini Inc.
10.2016 - 12.2021
High School Diploma -
Fremont High
Some College (No Degree) - General Studies
Los Angeles Trade Technical College
Similar Profiles
CHRISTINA VASQUEZCHRISTINA VASQUEZ
Driver at Tower WAVDriver at Tower WAV
Ramstein GautaneRamstein Gautane
Driver at Tower WAV LLCDriver at Tower WAV LLC
Ryan DavisRyan Davis
Senior Hospitality Account Manager at WAV, LLCSenior Hospitality Account Manager at WAV, LLC