Ivy Jackson
Frederick,Maryland
Summary
Compassionate healthcare professional with 13 years of medical practice experience focusing on patient care and medical administration. Expertise in organizational and communication skills enhances team support and clinical operations. Seeking an office role to apply skills in patient advocacy and drive team success.
Overview
21
21
years of professional experience
Work History
Quality Control
Johnson and Johnson
, Philippines
09.2006 - 09.2027
- Established quality control standards for all food products.
- Evaluated vendor performance and monitored quality control standards.
- Observed quality control procedures in adherence to company policies.
Office Manager Assistant and Clinical Supervisor
Private Practice
Rockville, Maryland
10.2014 - 02.2026
- Oversee daily operations of the practice, ensuring efficient workflow and exceptional patient experience
- Implement and enforce policies, procedures, and compliance with HIPAA, OSHA, and labor laws
- Lead recruitment, onboarding, and ongoing performance management for clinical and administrative staff
- Manage staff and provider schedules; review and approve time and attendance records
- Monitored practice financials, identifying discrepancies in billing holds and accounts receivable/payable for timely resolution
- Ensure accurate inventory and functional maintenance of medical and office equipment
- Respond to and resolve patient satisfaction concerns, implementing strategies for improvement
- Prepare operational reports and dashboards; participate in weekly performance calls with leadership
- Supported practice marketing and professional development initiatives, collaborating with CEO to enhance brand visibility and staff capabilities
Lead Medical Assistant
Squirrel Hill Health Center
Pittsburgh, Pennsylvania
05.2012 - 09.2014
Office Manager
Happy Telecom Company
, South Korea
04.2006 - 01.2008
Office Manager
PMC Company
, Philippines
Education
Business Management
Jose Rizal University
Computer Science
Enfotech College
Medical Assistant
Everest Institute
Business Essentials Accelerator Certificate program -
Skills
- Medical Assistant
- Lead Medical Assistant
- Clinical Supervisor
- Surgical Coordinator
- Billing and Coding
- Insurance claim submission
- Claim denial processing
- Patient refund processing
- Insurance refund processing
- Prior authorization
- Verifying insurances
- Data management
- Data integrity
- Cross-referencing information
- Medical procedures
- Taking vitals
- Triage patient
- Phlebotomy
- Specimen collection
- Surgery assistance
- Ordering medication
- Ordering lab supplies
- Ordering surgical supplies
- Appointment scheduling
- Scheduling patients
- Patient flow management
- Greeting patients
- Recording patient information
- Screening patients
- Arranging patient testing
- Cleaning and checking rooms
- Call handling
- Telephone response
- Front Desk Reception
- Front desk support
- Office management
- Calendar management
- Inquiry management
- Strong organizational abilities
- Multitasking abilities
- High accuracy
- Independent work
- Team collaboration
- Training staff
- Supervising staff
- Assistant Manager
- Medisoft
- ECW experienced
- Chart preparation
- Medical transcription
- Entering patient records
- Forms completion
- Scanning patient records
- Lab/x-ray report retrieval
- Payment collection
- Vaccine inventories
- Cleaning autoclave
- Medication stocking
- Cleaning and checking rooms
- Medical record organization
- Lab/x-ray report retrieval
- Forms completion
- Scanning patient records
- Front desk support
Honorable Mentions
- Dean's List
- President's List
- Perfect Attendance
Timeline
Office Manager Assistant and Clinical Supervisor
Private Practice
10.2014 - 02.2026
Lead Medical Assistant
Squirrel Hill Health Center
05.2012 - 09.2014
Quality Control
Johnson and Johnson
09.2006 - 09.2027
Office Manager
Happy Telecom Company
04.2006 - 01.2008
Office Manager
PMC Company
Business Management
Jose Rizal University
Computer Science
Enfotech College
Medical Assistant
Everest Institute