Summary
Overview
Work History
Education
Affiliations
Timeline
Generic

Shante' A DeGruy

Slidell,LA

Summary

Dynamic motivational leader and organizational problem-solver with a proven track record in enhancing team performance and customer satisfaction. Demonstrated ability to quickly adapt to new roles, driving positive changes that contribute to overall company success. Expertise in training, monitoring, and morale-building techniques fosters high levels of employee engagement and productivity. Committed to developing cohesive teams that excel in achieving business objectives.

Overview

22
22
years of professional experience

Work History

Program Manager

FIT Clinic
New Orleans, LA
06.2023 - Current
  • Managed a team of community health workers and Tulane University student volunteers.
  • Conducted comprehensive assessments to develop personalized care plans, coordinating medical and mental health services for formerly incarcerated individuals.
  • Collaborated with local organizations to connect clients with housing, job training, and substance abuse treatment, ensuring access to essential resources for successful reintegration.
  • Led patient outreach initiatives by contacting correctional facilities and attending release events to enroll newly released individuals in the FIT Clinic program.
  • Conducted regular meetings with staff to review clinical program performance and discuss issues or changes.
  • Coordinated with community partners to facilitate successful reintegration of formerly incarcerated individuals, addressing their unique challenges.
  • Managed caseloads, conducted patient outreach, advocated for clients, and ensured quality of care within the program framework.
  • Developed and maintained relationships with community partners to secure necessary resources for clients.
  • Developed and facilitated wellness sessions to promote health and community engagement.
  • Administered and monitored the use of grant money for the program.
  • Created and presented engaging PowerPoint slides to facilitate meetings aimed at obtaining grant money.

BPO Agent

Truckee, CA
12.2007 - Current
  • Responsible for doing Interior and Exterior home inspections assessment to provide home valuation.Assist.with essential alternative valuation tool for financial institutions currently pursuing home equity lines of credit,refinancing, loss mitigation and collection efforts.

Realtor

Slidell, LA
06.2006 - Current
  • Arrange the sale of houses and businesses on behalf of owners.
  • Discuss the method of sale, presentation of the property, costs and inspection times with vendors (sellers).
  • Estimate the current market price and suggest a reserve or minimum selling price, list details of land or buildings for sale and arrange for the advertising of properties.
  • Assess buyers' needs and locate properties for their consideration.
  • Take prospective buyers to inspect properties.
  • Advise on merits of properties and terms of sale.
  • Draw up legal agreements between vendors and buyers arrange finance and insurance.
  • Attend all closings with clients.Provide excellent customer service.
  • Resolve diverse issues.
  • Present solutions based on individual customer's needs.
  • Communicate realistic customer expectations.

Loan Mortgage Officer

Dimensions Mortgage
Metairie, LA
02.2003 - 12.2009
  • Advised and Educated borrowers of different types of mortgage loan products.
  • Collected and verified documents signed by borrowers.
  • Ordered and reviewed borrowers credit reports, insurances, bank statements, pay stubs, w2's / tax returns, title work and appraisals.
  • Demonstrated how closing cost and monthly payments would vary under each product.
  • Coordinated and attended closings with borrowers if needed.
  • Created, maintained and tracked customer files pertaining to modification process milestones with significant follow-up required.
  • Exchanged information on pending matters and escalated issues to appropriate business partners as directed.
  • Implemented procedures to meet production deadlines.

Education

Bachelor of Science - Business Entrepreneurship

Southern University At New Orleans
New Orleans, LA
05-2011

Real Estate License -

Donaldson Education Services
Metairie, LA
06-2002

Loan Originators License -

Donaldson Education Services
Metairie, LA
02-2002

Affiliations

New Orleans Metropolitan Association of Realtors

National Association of Realtors

Timeline

Program Manager

FIT Clinic
06.2023 - Current

BPO Agent

12.2007 - Current

Realtor

06.2006 - Current

Loan Mortgage Officer

Dimensions Mortgage
02.2003 - 12.2009

Bachelor of Science - Business Entrepreneurship

Southern University At New Orleans

Real Estate License -

Donaldson Education Services

Loan Originators License -

Donaldson Education Services
Shante' A DeGruy