Shante Drains

· Assisting with decision making process by evaluating student applications.

· Providing students, parents, and guardians with information regarding admissions requirements and processes as needed.

· Working with potential students to determine their eligibility and improving the admissions process as needed.

· Engaging in the recruiting process.

· Review and interpret student information.

· Communicates changes, statistics and other information to the school president, registrar, and other departments.

· Reviewing applications and making admissions decisions, ensuring compliance with the institution’s standards.

· Analyzing admissions data to monitor enrollment trends and inform strategic decisions.

· Training and supervising admissions staff.

· Working closely with other departments such as financial aid, academic affairs, athletic directors, coaches, and student services to ensure a smooth transition for admitted students.

· Coordinate and oversee recruitment efforts, including college fairs, open house events, and other recruitment activities.

• Provided clerical support to company employees by copying, faxing, and filing documents.
• Responded to inquiries from callers seeking information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
• · Scheduled appointments for clients.·
• Purchased and maintained office supplies.·
• Ability to communicate on the phone in a timely manner.·
• Typed documents such as memos, drafts and emails.·
• Responsible for meeting with the clients to establish color schemes, window treatments.·
• Worked closely with the project manager coordinating space plan furniture and work schedules.·
• Made clients appointments.·
• File and make copies of inventory orders.
• Ran errands, ordered food and set up a luncheon for staff meetings.·
• stocked up inventory shelves.
• Payroll and budgeting.

• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
• Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
• Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

• Assessed clients' financial data to determine loan suitability.
• Advised clients on loan process and specialized topics in home purchasing.
• Collaborated with and facilitated communications between borrowers and lenders to obtain ideal loans for home purchases.
• Presented, explained and processed home loan documents.
• Responsible for responding to routine inquiries and complaints from internal and external customers.
• Looked up information and transactions on-line .
• Resolving routine problems and inquiries and referring difficult problems to other representatives.
• cross-sell or refer products, account maintenance, report generation, and project work.
• Participate in and support overall customer service goals.
• handled a variety of customer inquiries regarding their home mortgage. a subject matter expert of mortgage.
• quality and efficiency in resolving customer issues.
• Minimize call escalations by gaining our customer's trust and confidence.
• Increase customer loyalty by offering value added products and services.
• Engage customers to learn about their financial needs through patience, attention to detail, and the ability to follow procedures.

• Assisted with special events and programs.
• Maintained clean, neat, and operational facilities to serve program needs.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Used strong interpersonal communication skills to convey information to others.
• Coordinates and prepares the weekly bulletin , for Wednesday night service and Sunday service.
• Work cohesively with , staff, and ministry leaders to meet deadlines for publishing the bulletin.
• Customer service skills working with others , communicating with the different departments.
• Responsible for making sure the right department gets the bulletins out before each service.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
• Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
• Executed record filing system to improve document organization and management.
• Checked drivers in and out of their routes.
• Oversee receptionist area, including greeting visitors and responding to telephone calls.
• Coordinate inventory orders, office supplies, and travel arrangements for production staff.
• Payroll made sure all the time sheets were on time and signed and filled out correctly in a timely manner.
• Filled documents and important papers. Answered phone calls, mailed off UPS packages.
• Stocked the supply and ordered supplies if inventory was low.
• Ran errands and set the staff room up for lunch and meetings.
• Strong customer service skills.

• Assisted with budget tracking for various library departments, ensuring effective allocation of funds toward essential resources and services.
• Handled basic troubleshooting on public computer terminals, maintaining smooth operation for users'' convenience.
• Increased library membership by actively promoting available resources and services to visitors.
• Supported librarians in collection development, selecting relevant materials to meet diverse patron needs.
• Responsible for putting returned books and other items in their proper places on the shelves.
• Responsible for keeping items in the right order. Decoding .
• Handled requests for retrieving materials that are in secured areas, and others may be responsible for checking items back in.
• Strong customer service skills.
• Helping others with finding books, checking in and out proper items.
• Handling collections when books were not paid.
• Making and replacing library cards
• Helping with computers.
• Thursday reading to the kinder at story time and doing arts and crafts.