Shante Johnson
Chicago,US
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Independent Travel Consultant
Inteletravel
11.2017 - Current
- Utilize reservation systems and online booking platforms (Sabre, CRM, Amadeus) to secure travel-related services.
- Cultivate strong returning relationships to access exclusive deals, discounts, and benefits for clients.
- Skilled at working independently and collaboratively in a team environment.
- Maintain up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
Student Contact Specialist (Remote Position)
Academic Partnerships
12.2019 - 04.2023
- Managed 80-120 inbound/outbound daily calls, addressing student inquiries to drive enrollment.
- Proficient in SaaS CRM and Salesforce, achieving 98% accuracy in QA record-keeping and ensuring timely issue resolution.
- Promoted superior experience by addressing student concerns, demonstrating empathy, and resolving problems swiftly.
- Worked independently and in team environment and inspired fellow employees to engage in high-performing and values-based culture.
Senior Application Specialist
Insureon Small Business Insurance
07.2015 - 11.2017
- Assisted 40-65 small business owners daily with insurance applications, consistently achieving 30+ monthly sales.
- Conducted training sessions on insurance software applications for new department employees.
- Learned and shared knowledge of new technologies to support technically challenging projects and assume various responsibilities.
Office Manager /Insurance Sales Agent
Insure One Insurance Agency
02.2010 - 07.2015
- Led sales team of 6 -10 insurance agents across 3 offices, providing coaching and feedback for weekly sales targets and KPIs, ensuring achievement of monthly sales goals.
- Orchestrated seamless integration of insurance software applications with call center systems, including CRM, telephony, and case management tools.
- Developed sales strategies, aiming for daily goal of 20+ sales per week, with budgets aligned with market analysis and historical data to manage expenses and stay within budget constraints.
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO 01.2012 - 03.2016
Skills
- CRM Software
- Salesforce
- Account Management
- Company Branding
- SaaS
- Marketing
- Digital Marketing
- Email Marketing
Timeline
Student Contact Specialist (Remote Position)
Academic Partnerships
12.2019 - 04.2023
Independent Travel Consultant
Inteletravel
11.2017 - Current
Senior Application Specialist
Insureon Small Business Insurance
07.2015 - 11.2017
Bachelor of Science - Business Administration
Colorado Technical University
01.2012 - 03.2016
Office Manager /Insurance Sales Agent
Insure One Insurance Agency
02.2010 - 07.2015
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