SHANTE JOYNER
GA
Summary
Dedicated banking and customer service professional with experience in management, regulatory compliance, and team leadership. Known for delivering exceptional client experiences, resolving complex issues, and consistently exceeding performance goals. Skilled in personal banking operations, fraud prevention, account management, and training new team members. Recognized as a reliable communicator who builds customer loyalty and supports organizational success.
Overview
19
19
years of professional experience
Work History
Personal Banker
Fifth-Third Bank
Brookhaven, GA, USA
11.2025 - Current
- Delivered high-quality customer service by resolving inquiries, researching issues, and providing accurate information.
- Opened and closed accounts, processed deposits, withdrawals, transfers, loan payments, and other financial transactions.
- Balanced cash drawer daily and reconciled discrepancies.
- Processed loan applications and reviewed accounts for regulatory compliance.
- Maintained confidentiality and accurate documentation for all customer transactions.
Personal Banker
Wells Fargo
Atlanta, GA, USA
01.2021 - 04.2025
- Served as acting manager during leadership absences, overseeing daily branch operations.
- Trained and onboarded new team members to ensure compliance and service excellence.
- Delivered high-quality customer service by resolving inquiries, researching issues, and providing accurate information.
- Opened and closed accounts, processed deposits, withdrawals, transfers, loan payments, and other financial transactions.
- Identified potential fraud risks and escalated suspicious activity to management.
- Balanced cash drawer and vault daily and reconciled discrepancies.
- Processed loan applications and reviewed accounts for regulatory compliance.
- Promoted bank products and digital solutions to enhance customer experience and increase sales opportunities.
- Maintained confidentiality and accurate documentation for all customer transactions.
- Prepared bank deposits, general ledger postings, and statements.
Program Instructor
InCommunity
Atlanta, GA, USA
08.2018 - 03.2020
- Developed and delivered educational programs tailored to student needs.
- Led activities supporting physical, mental, and social development.
- Created lesson plans aligned with curriculum guidelines.
- Managed classroom behavior and supported IEP development for special-needs students.
Fragrance Business Manager
Dillard's
Atlanta, GA, USA
08.2015 - 05.2017
- Led daily team operations and managed monthly scheduling.
- Trained and coached sales associates to drive performance.
- Delivered exceptional customer service and resolved escalated concerns.
- Achieved over $130,000 in product sales in a single year.
- Maintained merchandising standards and created visually appealing displays.
- Implemented policies and procedures to improve operational efficiency.
Certified Nursing Assistant
Golden Living Rehabilitation
Marietta, GA, USA
11.2010 - 02.2012
- Supported patient rehabilitation following surgeries and medical procedures.
- Assisted residents with daily living needs.
- Recognized as Employee of the Month for outstanding service.
Certified Nursing Assistant
Swann Special Care Center
Champaign, IL, USA
08.2009 - 11.2010
- Provided care for profoundly disabled live-in residents.
- Assisted with daily activities and maintained a safe, supportive environment.
- Earned Employee of the Month recognition.
Film Processor & Cashier
Walgreens
Mableton, GA, USA
11.2006 - 07.2007
- Processed film, maintained department organization, and ensured product accuracy.
- Stocked merchandise, priced items, and conducted inventory.
- Assisted customers and promoted upcoming sales events.
Education
High School Diploma - undefined
Urbana High School
Urbana, ILMedical Assistant - undefined
Bauder College
Atlanta, GA01.2008
Skills
Regulatory ComplianceCustomer Service ExcellenceLeadership & Team TrainingTransaction ProcessingAccount MaintenanceRisk Identification & MitigationBanking Policies & ProceduresRelationship BuildingProfessional Experience
Timeline
Personal Banker
Fifth-Third Bank
11.2025 - Current
Personal Banker
Wells Fargo
01.2021 - 04.2025
Program Instructor
InCommunity
08.2018 - 03.2020
Fragrance Business Manager
Dillard's
08.2015 - 05.2017
Certified Nursing Assistant
Golden Living Rehabilitation
11.2010 - 02.2012
Certified Nursing Assistant
Swann Special Care Center
08.2009 - 11.2010
Film Processor & Cashier
Walgreens
11.2006 - 07.2007
High School Diploma - undefined
Urbana High School
Medical Assistant - undefined
Bauder College