SHANTE LACEY-COLLINS
OAK PARK,IL
Summary
Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Brand Ambassador
On The Rocks Models
04.2022 - Current
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed unique events and special promotions to drive sales.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
Brand Ambassador Team Lead
Ideal Consumer Events
06.2016 - Current
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed project status updates to stakeholders and executive management.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
Escalations Specialist, Compliance
AT&T
05.2016 - Current
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
- Collaborated with sales and marketing departments and other business units to address indications of improper sales practices and market conduct violations.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
Brand Manager
Advantage Solutions
04.2014 - 09.2018
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Compiled product and customer data to generate informed profit projections.
- Consulted with product development teams to enhance products based on customer interest data.
- Created and managed budgets to maximize brand reach and engagement.
Immigration Compliance Analyst
Illinois Department Of Labor
06.2012 - 09.2017
- Reviewed audit and monitoring reports related to consumer and client activities.
- Developed and implemented corrective action plans for non-compliance issues.
- Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
- Assisted investigation and risk management teams with fraud investigations and risk identification.
Childcare Center Director
Bright Ideas Daycare
10.2001 - 02.2013
- Developed relationships with community organizations to provide additional resources and services to families.
- Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
- Communicated with local and state government agencies to maintain compliance with all regulations.
- Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
Education
Bachelor of Arts - Culinary Arts
Kendall College
Chicago, IL10.2023
Master of Arts - Business Management
National Louis University
Chicago, IL06.2006
BBA - Business Management
Robert Morris University - Illinois
Chicago, IL06.2002
Skills
- Microsoft Office
- Team Meetings
- Budgeting and Allocation
- Inventory Control
- Product LifeCycle Management
- Marketing and Advertising
- Marketing Plan Development
- Staff Training
- Scheduling
- Business Needs Analysis
Certification
- Culinary Art Certification, Kendall College/National Louis University - 2023
Affiliations
Delta Sigma Theta
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Brand Ambassador
On The Rocks Models
04.2022 - Current
Brand Ambassador Team Lead
Ideal Consumer Events
06.2016 - Current
Escalations Specialist, Compliance
AT&T
05.2016 - Current
Brand Manager
Advantage Solutions
04.2014 - 09.2018
Immigration Compliance Analyst
Illinois Department Of Labor
06.2012 - 09.2017
Childcare Center Director
Bright Ideas Daycare
10.2001 - 02.2013
Bachelor of Arts - Culinary Arts
Kendall College
Master of Arts - Business Management
National Louis University
BBA - Business Management
Robert Morris University - Illinois
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