Shante Neals
Carbondale,IL
Summary
Dedicated security professional with a strong work ethic and proven customer service skills, honed at Allied Universal Security Services. Recognized for improving operational efficiency and maintaining high standards of attention to detail in all tasks. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Overview
5
5
years of professional experience
Work History
Security Officer
Allied Universal Security Services
06.2023 - 08.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Package Handler
FedEx
06.2021 - 07.2023
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Online Grocery Shopper
Jewels Osco
03.2020 - 04.2021
- Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
- Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
- Prioritized order processing based on urgency, optimizing workflow to accommodate same-day deliveries.
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
Education
Associate of Arts - Dental Hygiene
Southern Illinois University, Carbondale
Carbondale, IL05-2028
Skills
- Work ethic
- De-escalation techniques
- Security procedures
- Customer service
- Honest and dependable
- Active listening
- Reliable and responsible
- Team collaboration
- Problem-solving
- Attention to detail
Timeline
Security Officer
Allied Universal Security Services
06.2023 - 08.2025
Package Handler
FedEx
06.2021 - 07.2023
Online Grocery Shopper
Jewels Osco
03.2020 - 04.2021
Associate of Arts - Dental Hygiene
Southern Illinois University, Carbondale
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