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Shante Pruitt
Customer Service Representative
Cary,NC
Summary
Successful Customer Service Representative with 20 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Client Service Representative- Remarketing
Primeritus
Raleigh, NC
02.2021 - Current
- Provide administrative support to the Sales team and communicating with clients while updating status, sales/sold, and value range reporting.
- Monitors the department inbox, ensuring that emails are disbursed to the correct department or employee.
- Follows-up and ensures accurate documentation for tracking Agent and Auction keys and mileage reporting.
- Uploads auction condition reports and related pictures; ensures missing condition reports are obtained and entered into the database.
- Prepares and reviews audit reports ensuring units are listed correctly; sends out corrected information as needed.
- Communicates with agents, auctions, and team members to obtain current information regarding reporting for sold vehicles.
- Receives, reviews, and communicates value range reports to clients.
Billing Specialist
Duke Energy
Raleigh, NC
03.2015 - 01.2021
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
Customer Service Representative
Time Warner Cable
Morrisville, NC
02.2013 - 03.2015
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected and analyzed customer information to prepare product or service reports.
- Recorded account information to open new customer accounts.
Loss Mitigation Agent
Seterus Inc
RTP, NC
10.2011 - 02.2013
- Remained updated with latest information related to mortgage products and services being offered.
- Analyzed credit, income, compliance, title documents and appraisals during underwriting process.
- Worked with various lenders to find best deal for homebuyers per month.
- Checked property valuations to assess foreclosure feasibility.
Education
High School Diploma -
Jane Adams VHS
The Bronx, NY 09.1993 - 08.1998
Associate of Applied Science - Business Administration
Plaza College
Forest Hills, NY 10.2003 - 06.2005
Bachelor of Science - Business Administration And Management
DeVry University
Downers Grove, IL 07.2022 - Current
Skills
Service recommendations
Account management
Database Management
Professional telephone demeanor
Complaint resolution
Service standard compliance
Multi-line phone talent
Software
Microsoft office
Presentations
Operating systems
Internet tools
Timeline
Bachelor of Science - Business Administration And Management
DeVry University
07.2022 - Current
Client Service Representative- Remarketing
Primeritus
02.2021 - Current
Billing Specialist
Duke Energy
03.2015 - 01.2021
Customer Service Representative
Time Warner Cable
02.2013 - 03.2015
Loss Mitigation Agent
Seterus Inc
10.2011 - 02.2013
Associate of Applied Science - Business Administration
Plaza College
10.2003 - 06.2005
High School Diploma -
Jane Adams VHS
09.1993 - 08.1998