Shante purdue
Buffalo
Summary
Professional healthcare worker with robust experience in drawing blood and handling specimens. Known for strong team collaboration and adaptability to changing needs, ensuring efficient and reliable service. Skilled in venipuncture, patient care, and maintaining sterile environments, with focus on achieving results and high standards. Dependable and prepared to contribute to patient care and diagnostic accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Secretary
Spectrum Health And Human Services
06.2022 - 04.2025
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Manager
Tops Friendly Markets
06.2019 - 06.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Assistant Teacher
Church of Nazarene
06.2016 - 06.2019
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
CNA
CMC Mercy Hospital
06.2010 - 06.2016
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
No Degree - Law
Erie Community College
Buffalo, NYCertificate - Pharmacy
Buffalo Center For Arts And Technology
Buffalo, NY12-2025
Certificate - Phlebotomy
Buffalo Center For Arts And Technology
Buffalo, NY05-2025
High School Diploma -
McKinley Highschool
Buffalo, NY06-2008
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- 200 Venipunctures and capillary stick
- Heel stick
Certification
- PT - Phlebotomy Technician
- First Aid/CPR Certified
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Secretary
Spectrum Health And Human Services
06.2022 - 04.2025
Manager
Tops Friendly Markets
06.2019 - 06.2022
Assistant Teacher
Church of Nazarene
06.2016 - 06.2019
CNA
CMC Mercy Hospital
06.2010 - 06.2016
No Degree - Law
Erie Community College
Certificate - Pharmacy
Buffalo Center For Arts And Technology
Certificate - Phlebotomy
Buffalo Center For Arts And Technology
High School Diploma -
McKinley Highschool
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