Shante Waters
Jacksonville,FL
Summary
Experienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Comcast
Jacksonville, FL
08.2022 - Current
- Delivered thorough and accurate customer information.
- Managed client records
- Performed customer service surveys
- Provided policy and service information
- Assisted customers with a warm and professional attitude
- Answered general questions
- Handled customer phone inquiries.
Cashier/Customer Service
RaceTrac Petroleum, Inc.
Jacksonville, FL, USA
02.2020 - 07.2022
- Placed Orders
- Using Cash Register
- Stocking and Restocking
- Cleaning
- Greeting Customers
Customer Service Representative
Coach
Jacksonville, FL, USA
10.2019 - 01.2020
- Sales/ Upsale Of Products
- Callbacks
- Asssit With Orders
- Order Fufiller
Warehouse Worker
Allegiance Staffing
Jacksonville, FL, USA
11.2017 - 01.2019
- Picking and packing
- Shipping and receiving
- Assembly Line
- Fast Paced
Customer Service Representative
Comcast
Jacksonville, FL, USA
04.2017 - 12.2017
- Paid bills for customers
- Upsell on cable equipment
- Introduce new products
- Callbacks
- Email and Chat Support
Receptionist
Beaver Street Dental
Jacksonville, FL, USA
03.2014 - 04.2017
- Verified insurance
- Collected payments
- Check in/out patients
- Greeter
Collector
Diversified Consultants Inc
Jacksonville, FL, USA
05.2013 - 02.2014
- Made outbound calls to
- Collect payments on late bills
- Return calls
- Update customer information
Cashier
Wendy's
Jacksonville, FL, USA
09.2011 - 05.2013
- Order Taker
- Drive Thru
- Sandwich Maker
- Cleaning And Prepping
Education
High school or equivalent - Ap
Ribault High School
Jacksonville, FL06.2012
Skills
- Microsoft Office
- Typing
- Fast Food
- Service-Oriented Communication
- Team Member
- Food Service
- Food Prep
- Customer Care
- Call Center
- CSR
- Customer Support
- Sales
- Cold calling
- Cash register
- Medical coding
- Accounts receivable
- Research
Additional Information
Skilled in Microsoft Office, Excel, Fosse (Hotel), Opera (Hotel)
Timeline
Customer Service Representative
Comcast
08.2022 - Current
Cashier/Customer Service
RaceTrac Petroleum, Inc.
02.2020 - 07.2022
Customer Service Representative
Coach
10.2019 - 01.2020
Warehouse Worker
Allegiance Staffing
11.2017 - 01.2019
Customer Service Representative
Comcast
04.2017 - 12.2017
Receptionist
Beaver Street Dental
03.2014 - 04.2017
Collector
Diversified Consultants Inc
05.2013 - 02.2014
Cashier
Wendy's
09.2011 - 05.2013
High school or equivalent - Ap
Ribault High School