Shante Waters
Jacksonville,FL
Summary
Experienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Comcast
08.2022 - Current
- Delivered thorough and accurate customer information.
- Managed client records
- Performed customer service surveys
- Provided policy and service information
- Assisted customers with a warm and professional attitude
- Answered general questions
- Handled customer phone inquiries.
Cashier/Customer Service
RaceTrac Petroleum, Inc.
02.2020 - 07.2022
- Placed Orders
- Using Cash Register
- Stocking and Restocking
- Cleaning
- Greeting Customers
Customer Service Representative
Coach
10.2019 - 01.2020
- Sales/ Upsale Of Products
- Callbacks
- Asssit With Orders
- Order Fufiller
Warehouse Worker
Allegiance Staffing
11.2017 - 01.2019
- Picking and packing
- Shipping and receiving
- Assembly Line
- Fast Paced
Customer Service Representative
Comcast
04.2017 - 12.2017
- Paid bills for customers
- Upsell on cable equipment
- Introduce new products
- Callbacks
- Email and Chat Support
Receptionist
Beaver Street Dental
03.2014 - 04.2017
- Verified insurance
- Collected payments
- Check in/out patients
- Greeter
Collector
Diversified Consultants Inc
05.2013 - 02.2014
- Made outbound calls to
- Collect payments on late bills
- Return calls
- Update customer information
Cashier
Wendy's
09.2011 - 05.2013
- Order Taker
- Drive Thru
- Sandwich Maker
- Cleaning And Prepping
Education
High school or equivalent - Ap
Ribault High School
Jacksonville, FL06.2012
Skills
- Microsoft Office
- Typing
- Fast Food
- Service-Oriented Communication
- Team Member
- Food Service
- Food Prep
- Customer Care
- Call Center
- CSR
- Customer Support
- Sales
- Cold calling
- Cash register
- Medical coding
- Accounts receivable
- Research
Additional Information
Skilled in Microsoft Office, Excel, Fosse (Hotel), Opera (Hotel)
Timeline
Customer Service Representative
Comcast
08.2022 - Current
Cashier/Customer Service
RaceTrac Petroleum, Inc.
02.2020 - 07.2022
Customer Service Representative
Coach
10.2019 - 01.2020
Warehouse Worker
Allegiance Staffing
11.2017 - 01.2019
Customer Service Representative
Comcast
04.2017 - 12.2017
Receptionist
Beaver Street Dental
03.2014 - 04.2017
Collector
Diversified Consultants Inc
05.2013 - 02.2014
Cashier
Wendy's
09.2011 - 05.2013
High school or equivalent - Ap
Ribault High School
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