Shanteasia Henry-Grant
Rochester,NY
Summary
Detail-oriented and highly organized professional with extensive experience in customer service, administrative support, and employee relations. Skilled in managing confidential information, streamlining HR processes, and enhancing workplace culture. Strong communicator and problem-solver with a proven ability to manage multiple priorities. Seeking to transition into a Human Resource Coordinator role.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Charter Communications
04.2023 - Current
- Effectively managed high-stress situations to resolve disputes while maintaining professionalism.
- Delivered real-time support to customers via instant messaging, efficiently addressing inquiries.
- Responded promptly to customer requests regarding products, services, and company information.
- Applied problem-solving skills to troubleshoot technical issues and improve customer satisfaction.
- Coordinated initiatives aimed at fostering inclusiveness and raising awareness for disabilities within the company.
Cargo Holder
Forward Air Solutions
11.2018 - 12.2021
- Managed inventory and ensured proper cargo placement for optimal storage efficiency.
- Operated forklifts and handheld scanners to accurately track and process freight.
- Demonstrated strong organizational skills in a fast-paced environment to maintain productivity.
Education
Bachelor of Science - Human Resources Management
Wilmington University
New Castle, DE05-2029
Skills
Internal communications
Event planning
Partnership development
Community relations
Program leadership
Employee relations
Records management
Customer service
Active listening
Critical thinking
Data entry
Accomplishments
• Roc-Abilities Coordinator 2025
• Bronze award 2024
• Silver award winner 2022
Timeline
Customer Service Representative
Charter Communications
04.2023 - Current
Cargo Holder
Forward Air Solutions
11.2018 - 12.2021
Bachelor of Science - Human Resources Management
Wilmington University
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