Shantee Wilburn
Euclid,OH
Summary
Performance driven and proactive professional with over 10 years of valuable experience in customer service, program management and oral communication skills. Successful with leading team members while using effective communication and problem resolution techniques. Skilled in information technology security for the protection of cyber infrastructure and data information.
Overview
13
13
years of professional experience
Work History
Driver
Lyft
08.2017 - Current
- Pick up passengers according to ride share request and drop them off at a predetermined destination.
Loan Support Specialist
HS Financial Group , LLC
10.2022 - 10.2024
- Provide support for borrowers who receive Federal Student Aid. regarding their Federal Student Loan Debt.
- Identify and assess the borrowers needs while providing assistance for an Income Repayment Plan.
- Identify problems and determine the accuracy of information while processing forbearance applications.
Disaster Action Team/Student Volunteer
Red Cross
09.2023 - 04.2024
- Work with families to assess their needs after a natural disaster has occurred.
- Provide information ,emotional support and financial assistance to help them begin the process of recovery.
Residential House Manager
Rose-Mary Center
02.2012 - 07.2017
- Work with staff to identify problems and provide good judgement for the safety and wellbeing of group home residents with Developmental Disabilities.
- Provide accuracy for scheduling, payroll and inventory.
- Provide coordination for activity planning and resident transport.
Education
Masters of Legal Studies - Cybersecurity and Data Privacy
Cleveland State University
Cleveland, Ohio12.2024
Bachelor of Arts - Criminology /Sociology
Cleveland State University
Cleveland, Ohio05.2012
High School Diploma -
Euclid High School
Euclid, Ohio06.1996
Skills
- Customer Service Skills
- Active Listening Skills
- Oral Communication Skills
- Problem Solving Skills
- Critical Thinking / Analytical Skills
- Attention to Detail
- Multi Tasking
- Troubleshooting Skills
- Detail Oriented
- Microsoft Office Skills
- Software Knowledge
- Help Desk Support
Timeline
Disaster Action Team/Student Volunteer
Red Cross
09.2023 - 04.2024
Loan Support Specialist
HS Financial Group , LLC
10.2022 - 10.2024
Driver
Lyft
08.2017 - Current
Residential House Manager
Rose-Mary Center
02.2012 - 07.2017
Masters of Legal Studies - Cybersecurity and Data Privacy
Cleveland State University
Bachelor of Arts - Criminology /Sociology
Cleveland State University
High School Diploma -
Euclid High School
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