Shantel Aguilar
Summary
Experienced Food Service Manager with a proven ability to manage all facets of food service operations.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
2022
2022
years of post-secondary education
Work History
Front Desk Agent
Holiday Inn
Victorville, CA
02.2021 - Current
- Greeted guests warmly upon arrival and check-in.
- Managed reservations using hotel management software effectively.
- Provided information about local attractions and hotel amenities.
- Coordinated with housekeeping to ensure room readiness for guests.
- Handled guest inquiries and resolved concerns promptly.
- Processed payments and maintained accurate transaction records.
- Assisted in training new front desk staff on procedures.
- Answered phones, responded to inquiries, and took messages.
- Inputted guest information into computer system accurately and securely.
Banquet Server /Banquet Bartender
Holiday Inn Hotel
Victorville, CA
01.2021 - Current
- Set up banquet tables and chairs according to event specifications.
- Served food and beverages to guests during events and functions.
- Assisted with the breakdown and clean-up of event areas post-service.
- Coordinated with kitchen staff to ensure timely food service delivery.
- Maintained cleanliness and organization of banquet equipment and supplies.
- Provided exceptional service to high volume of daily customers.
Shift Manager
Mimi’s cafe
Victorville, CA
09.2019 - Current
- Supervised daily operations and staff activities in a busy cafe environment.
- Trained new employees on customer service standards and food safety protocols.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Helped employees accomplish tasks during peak periods.
- Managed daily cash intake by counting out registers and tabulating profits.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
Education
Associate of Science - Kinesiology
Citrus College
Glendora, CA 08.2022 - 02.2025
Northview High School
Covina, CASkills
- Customer service
- Staff training
- Cash handling
- Teamwork
- Time management
- Reservation management
- Hotel management software
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Associate of Science - Kinesiology
Citrus College
08.2022 - 02.2025
Front Desk Agent
Holiday Inn
02.2021 - Current
Banquet Server /Banquet Bartender
Holiday Inn Hotel
01.2021 - Current
Shift Manager
Mimi’s cafe
09.2019 - Current
Northview High School