Shantel A Reid
Auburn,WA
Summary
Seeking a role within a healthcare organization where I can apply my clinical expertise, leadership experience, and collaborative approach to elevate patient care, strengthen team performance, and support organizational goals while continuing to grow professionally.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Medical Assistant, Recourse Team
The Polyclinic
Seattle, WA
10.2020 - Current
- Supported innovative care pathways, including remote monitoring and video visits, to improve patient access and engagement.
- Maintain focus on Performance Measure Improvement, patient care and patient experience.
- Developed workflows for Medical Assistant team to enhance operational efficiency.
- Managed daily operations of clinic to ensure smooth patient flow.
- Organize and perform patient outreach.
- Complete pre-visit planning for chronic conditions and health maintenance
- Review patient charts for eligibility and health maintenance accuracy
- Cultivated relationships with interdepartmental teams to strengthen collaborative patient care.
- Train new staff members
- Develop and utilize tracking system for on-target progress.
- Supported staff in navigating Epic software to enhance workflow efficiency.
Lead Medical Assistant, Primary Care and Urgent Care Float
The Polyclinic
Seattle, WA
02.2013 - 10.2020
- Coordinated patient care by providing clinical support to provider.
- Streamlined patient flow for high-volume provider.
- Assisted in procedures for patient care.
- Administer approved medication under provider direction.
- Troubleshoot and resolve patient concerns and issues.
- Relay pertinent information between provider and patient
- Submit and follow-up on referrals for care inside and outside the company.
- Trained new employees on company protocols and procedures.
- Facilitated medical assistant meetings to discuss departmental updates and procedures..
- Sending messages to appropriate providers on patient's care team
Medical Assistant, Internal Medicine
Virginia mason medical center
Seattle, WA
10.2003 - 02.2013
- Performed vital sign assessments, bladder ultrasounds, injections, and echocardiograms in clinical settings.
- Assisted in procedures, including sutures and skin biopsies, to support efficient patient care.
- Assisted in procedures, including sutures and skin biopsies, to support efficient patient care.]
- Processed laboratory samples for testing to ensure accurate results.
- Managed multi-phone line system and scheduled patient appointments to optimize workflow.
- Ordered and stocked supplies to maintain adequate inventory for clinical operations.
- Trained new employees on operational procedures and best practices.
- Develop new workflows for the Medical Assistant Team
Education
Associates of art degree -
Seattle Central Community College
06-2026
CNA License (expired) -
DT&T CNA School
05-2018
Medical Assistant Certificate -
Bryman College
12-2002
Skills
- Extensive use of Electronic medical records EPIC/Cadence
- Microsoft Office
- Medical Assistant Certificate
- Medical Terminology
- CPI/Process Improvement
- Leadership and Training
- Program Development
- Request and assist in approval of prior authorizations
- Scheduling and registration
- Vitals
- Injections/Phlebotomy
- In house CLIA Testing
- Wound care/Triage/EKG's
- QuantaFlo Certified
Certification
- CPR/First Aid/AED Certified
- HIPPA, HIV/AIDS Certification
Personal
I am an outgoing person who thrives in a fast-paced environment. A natural leader and enjoy any role in which I can help others grow as well as myself. I have excelled in healthcare because I am compassionate and empathetic and strongly believe in teamwork as well as being dependable.
Timeline
Medical Assistant, Recourse Team
The Polyclinic
10.2020 - Current
Lead Medical Assistant, Primary Care and Urgent Care Float
The Polyclinic
02.2013 - 10.2020
Medical Assistant, Internal Medicine
Virginia mason medical center
10.2003 - 02.2013
Associates of art degree -
Seattle Central Community College
CNA License (expired) -
DT&T CNA School
Medical Assistant Certificate -
Bryman College