Shantel Barker
Mobile,Alabama
Summary
I am an Independent Adjuster, hardworking employee enthusiastic about learning the Adjuster field inside and out. I purse opportunities to learn new skills and contribute to group success. I offer strong communication, relationship-building and problem-solving abilities. I am anxiously looking for an opportunity to investigate advocate solutions and execute successful adjustments as well as customer service skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Spark Driver
Walmart
Mobile, US
02.2024 - Current
- Followed all relevant traffic laws and safety regulations
- Utilized GPS and other navigation tools to plan routes and stay on schedule
- Achieved safe driving records by consistently following traffic rules and regulations
- Delivered goods and products to customer on time and in excellent condition
- Maintained professional and friendly demeanor during deliveries to uphold company reputation
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules
- Demonstrated strong knowledge of geography and local roads for optimal route selection
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time
- Obtained signatures from customers upon delivery of goods
Claims Adjuster
State Farm - AWC Express
Mobile, US
10.2024 - 10.2024
- Company Overview: CNC Catastrophe & National Claims
- Resolved claims, issued payments, answered customer questions to move claims along
- Explained claims process to Insureds effectively with compassion and care
- Resolved customer issues professionally, demonstrating empathy and effective problem-solving skills
- Greeted customers and provided outstanding customer service
- Engaged in friendly conversation with customer to better uncover needs
- CNC Catastrophe & National Claims
Manger Customer Service Loop Post Office
US Postal Service Housing Facility
Mobile
05.2007 - 04.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Implemented quality control measures to uphold company standards.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Conducted performance evaluations, providing feedback and coaching for team development.
Education
Certificate -
Career And Technical Education
Mobile, AL04.2007
High School Diploma -
Biloxi High School
Biloxi, MS06.1997
Business -
Bishop State Community College
Mobile, ALSkills
- Time Management
- Customer Service
- Problem-Solving
- Punctual and Reliable
- Patience and understanding
- Flexible Schedule
- Customer rapport
- Self Motivation
- Teamwork and Collaboration
- Multitasking
- Critical Thinking
Certification
- State Training
- State Farm Property
- State Farm - Auto
- State Farm Estimatics
- State Farm Current Alias
- Alabama
- Florida
- Oklahoma
- Michigan
Phone
mobile, 1 (251) 209-6773
Timeline
Claims Adjuster
State Farm - AWC Express
10.2024 - 10.2024
Spark Driver
Walmart
02.2024 - Current
Manger Customer Service Loop Post Office
US Postal Service Housing Facility
05.2007 - 04.2023
Certificate -
Career And Technical Education
High School Diploma -
Biloxi High School
Business -
Bishop State Community College