Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shantel Chavez

Rio Rancho,NM

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position in medical environment. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Patient Access Advocate

Presbyterian Rust Medical Center
07.2022 - 05.2024
  • Improved patient satisfaction by efficiently registering patients and verifying insurance information.
  • Maintained accurate patient records with diligent data entry and attention to detail.
  • Increased patient trust by maintaining strict confidentiality of personal health information as per HIPAA guidelines.
  • Assisted in training new Patient Access Registrars, sharing best practices for optimal performance.
  • Contributed to a positive work environment by consistently providing exceptional customer service to both patients and colleagues.
  • Ensured compliance with hospital protocols by staying current on industry regulations and attending regular training sessions.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Trained new staff on hospital processes and procedures.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Registered and verified patient records before triage with most up-to-date information.
  • Placed new supply orders, managed inventory and restocked clerical spaces.

To-Go Specialist

Chilis's Bar And Grill
05.2021 - 01.2022
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Followed all company policies and procedures to deliver quality work.
  • Monitored customer lines at POS to expedite sale process.
  • Provided personalized customer service by greeting each customer, assisting with purchases, suggestively selling and making sure all food products are available.
  • Maintained to go area by performing light repair work as well as cleaning counters, equipment and floors.
  • Handled proper storage and rotation of all to go products and supplies.
  • Prepared, presented and maintained appropriate stock levels to promote product availability to customers.
  • Helped decrease GWAP by 10%

Server

Roscoes Pit BBQ
09.2020 - 01.2021
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Meal Site Monitor

City Of Rio Rancho
05.2019 - 07.2019
  • Handed free meals out to kids 1-18 Cleaned and prepped area being used
  • Kept count of inventory to make sure there was enough meals for all kids
  • Cleaned up area after lunch time was finished

Meal Site Monitor

City Of Rio Rancho
05.2018 - 08.2018
  • Handed free meals out to kids 1-18 Cleaned and prepped area that was being used
  • Kept count of inventory to make sure there was enough meals for all kids
  • Cleaned up area after lunch time was finished

Education

Some College (No Degree) - Radiologic Technology

Central New Mexico Community College
Albuquerque, NM

High School Diploma -

V Sue Cleveland High School
Rio Rancho, NM
05.2020

Skills

  • Multitasking Abilities
  • Team Building
  • Customer Relations
  • Interpersonal Communication
  • Written Communication
  • Good Telephone Etiquette
  • Attention to Detail

Timeline

Patient Access Advocate

Presbyterian Rust Medical Center
07.2022 - 05.2024

To-Go Specialist

Chilis's Bar And Grill
05.2021 - 01.2022

Server

Roscoes Pit BBQ
09.2020 - 01.2021

Meal Site Monitor

City Of Rio Rancho
05.2019 - 07.2019

Meal Site Monitor

City Of Rio Rancho
05.2018 - 08.2018

Some College (No Degree) - Radiologic Technology

Central New Mexico Community College

High School Diploma -

V Sue Cleveland High School

Similar Profiles

CREATE PROFILE
Shantel Chavez